Senior AI Platform Analyst

About Ellucian

Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.

About The Opportunity

We're looking for a technically strong platform specialist to help operate and evolve our enterprise AI capabilities. This role combines enterprise platform administration, technical problem-solving, user enablement, and operational execution to help drive successful adoption of AI across the organization.

You'll work across technical and business teams to administer AI platforms, improve processes, support adoption, evaluate new capabilities, and help turn ideas into practical, scalable solutions. Success in this role requires someone who enjoys learning new technologies, creating structure in ambiguous situations, and independently driving work from concept to completion.

Where you will make an impact

• Administer enterprise AI platforms, including user access, licensing, configuration, feature enablement, and operational support.
• Partner with IT, Security, Procurement, Legal, and business teams to support the successful rollout and adoption of AI capabilities.
• Research and evaluate new AI technologies, platform capabilities, and enterprise use cases, providing recommendations and tradeoffs.
• Create high-quality documentation, knowledge articles, enablement materials, presentations, and communications for technical and business audiences.
• Support platform integrations, automation opportunities, and operational improvements across the AI ecosystem.
• Analyze platform utilization, licensing, and costs to help optimize enterprise investments.
• Develop reusable processes, templates, and guidance that improve consistency and scalability.
• Independently drive initiatives from concept through execution, bringing recommendations and first drafts rather than waiting for direction.
• Help create structure, documentation, and operational processes in a rapidly evolving environment.
  
  

• 5-10 years of experience administering enterprise SaaS platforms or business-critical technology solutions.
• Advanced administration experience with at least one enterprise platform used at scale, such as Microsoft 365, OpenAI Enterprise ChatGPT, Atlassian Cloud, Salesforce, Okta, or similar.
• Strong understanding of enterprise identity, access management, integrations, APIs, and data flows.
• Strong working knowledge of the Microsoft 365 ecosystem.
• Experience working within enterprise security, privacy, and compliance requirements.
• Excellent written communication skills with the ability to create executive-ready presentations, polished documentation, knowledge articles, and end-user enablement content.
• Experience evaluating technology options, licensing, utilization, and costs to support business decisions.
• Demonstrated ability to create structure, solve problems independently, and move work forward with minimal guidance.
• Comfortable working in a fast-changing environment where priorities evolve and playbooks are still being developed.
• Curiosity, initiative, and a desire to continuously learn new technologies.
  
  

• Experience with enterprise AI platforms such as OpenAI Enterprise, Microsoft Copilot, AWS Bedrock, or Claude Enterprise.
• Experience supporting enterprise AI adoption or enablement initiatives.
• Experience configuring or working with AI agents and agentic workflows.
  
  

• 12 days vacation, 10 days causal leaves, 8 days sick leaves plus 11 public holidays
• Competitive gratuity policy
• Group insurance and Annual health checkup plan with a variety of family and wellness benefits.
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 5 charitable days to support the community that supports us
• Wellness
• Headspace (mental health)
• Wellbeats (virtual fitness classes)
• RethinkCare – caregiver support
• Diversity and inclusion programs that promote employee resource groups such as: Buzzinga and Lean In Team to name a few.
• Parental leave
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
• Education Assistance Program
• Professional development opportunities
• LinkedIn Learning