SandC Global Network - AI - Song Gen AI -CE- Analyst

Job Title - S&C GN - Data Science Consultant

Location: Bengaluru, Gurugram, Mumbai, Kolkata, Pune, Chennai, Hyderabad

Experience & Educational Qualification:

· PhD with 2+ years of relevant experience, OR.

· Master’s degree with 3+ years of experience, OR

· Bachelor’s degree with 4+ years of experience.

We are an innovative Data Science team specializing in the Contact Center domain, dedicated to transforming customer interactions through data-driven intelligence. As part of the Marketing Analytics team, we focus on optimizing contact center operations by leveraging machine learning, natural language processing (NLP), generative ai, and advanced analytics.

Our work involves analyzing customer conversations, predicting user behavior, and enhancing self-service capabilities to reduce call transfers and improve satisfaction. We build conversational AI models, real-time recommendation systems, and predictive analytics solutions that drive meaningful business impact. By integrating AI-driven insights with marketing strategies, we enable proactive customer engagement, personalized experiences, and operational efficiencies across various touchpoints.

If you're passionate about applying data science to solve real-world customer experience challenges, this is the team for you!

 

Key Responsibilities

As a Data Science Consultant, you will:

· Develop and fine-tune Generative AI models to automate responses and improve customer interactions.

· Build and deploy ML models for intent classification, sentiment analysis, and predictive analytics.

· Apply NLP techniques (NER, summarization, embeddings) using frameworks like Hugging Face, LangChain, and OpenAI APIs.

· Optimize conversational AI workflows for real-time decision-making and enhanced self-service.

· Analyze large-scale customer interaction data to extract actionable insights.

· Work with unstructured data (text, audio, chat, emails) to build robust AI/ML pipelines.

· Collaborate with cross-functional teams (engineering, product, marketing) to integrate AI solutions.

· Leverage cloud platforms (Azure, AWS, GCP) for scalable AI/ML development and deployment.

Required Skills

Technical Must-Haves

· Python programming

· Advanced data manipulation (Pandas, NumPy)

· SQL or PySpark

· Machine Learning & Deep Learning (Scikit-learn, PyTorch/TensorFlow)

· NLP and NLP Frameworks (NER, summarization, embeddings, Hugging Face, LangChain)

· Generative AI (LLMs, Transformers, Diffusion Models)

· Retrieval-Augmented Generation (RAG)

· Prompt Engineering

· Unstructured Data Handling (text, chat, emails)

Good to Have Skills

· LLM Optimization (fine-tuning, prompt engineering, efficient deployment)

· Experience with cloud-native AI/ML services (Azure ML, AWS Sagemaker, GCP Vertex AI)

· Customer segmentation and behavioral analysis

· Conversational AI optimization

· Large-scale data analysis

· Agentic AI (multi-agent orchestration, memory, autonomous workflows)

· Unstructured Data Handling (audio)

About Our Company | Accenture

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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