Salesforce Service Cloud_UG020426

Job Title: Salesforce Service Cloud Consultant / Senior Developer

📍 Location: Bangalore

💼 Experience: 5–8 Years

🕒 Employment Type: Full-Time-Hybrid

🔹 Job Summary

We are looking for a skilled Salesforce Service Cloud professional with 5–8 years of experience to design, develop, and implement scalable customer service solutions. The ideal candidate should have strong expertise in Service Cloud functionalities, automation, and integrations, along with a solid understanding of business processes.

🔹 Key Responsibilities

• Design and implement Salesforce Service Cloud solutions to support customer service operations
• Configure and customize Case Management, Omni-Channel, Service Console, Knowledge Base
• Develop Apex classes, triggers, Lightning Web Components (LWC), and Flows
• Implement automation using Workflow Rules, Process Builder, and Flow Builder
• Integrate Salesforce with external systems using REST/SOAP APIs
• Work closely with business stakeholders to gather and analyze requirements
• Perform data migration, data cleansing, and ensure data integrity
• Troubleshoot issues, optimize performance, and ensure system scalability
• Participate in Agile ceremonies and contribute to continuous improvement
  
  

• Strong hands-on experience in Salesforce Service Cloud
• Expertise in Apex, SOQL, SOSL, LWC, Aura Components
• Experience in Omni-Channel, CTI Integration, Live Chat, Knowledge Management
• Good understanding of Service Cloud architecture and best practices
• Experience in API integrations and middleware tools
• Strong problem-solving and debugging skills
• Experience working in Agile/Scrum environments
  
  

• Salesforce Certifications (e.g., Service Cloud Consultant, Platform Developer I/II)
• Experience with Einstein Bots / AI capabilities
• Exposure to DevOps tools (CI/CD, Git)
• Knowledge of Salesforce Field Service (optional)
  
  

• Excellent communication and stakeholder management
• Strong analytical and problem-solving mindset
• Ability to work independently and in team environments