Salesforce Project Manager

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group

BNP Paribas is the European Union’s leading bank and a key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realize their projects through solutions spanning financing, investment, savings and insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Groups performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind, and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, color, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function: ARVAL Service Lease

Arval is car renting company with Services, for professional entities and more recently, opened to retail market. Serving 30 countries with the goal of being the best in class both for customer satisfaction and innovation (Partnership, new technologies, etc.)

Arval IT is the IT department of the company

Job Title

Salesforce Project Manager

Date

06/01/2026

Department

ATCI Salesforce & Genesys

Location:

Offshore

Business Line / Function

ARVAL Salesforce & Genesys

Reports To

(Direct)

(Head – Arval Tech Center India)

Grade

(if applicable)

N/A

(Functional)

Number Of Direct Reports

Directorship / Registration:

NA

Position Purpose

Context

As a highly visible and strategically important Project Manager within our international organization, you will be responsible for leading, integrating, and setting up new Salesforce and Genesys teams within Arval Tech Centre India (ATCI). This role plays a critical part in accelerating Arval’s global transformation and strengthening our delivery capabilities in India.

You will work closely with teams across ATCI, onshore Salesforce & Genesys stakeholders, and our external growth partners to deploy scalable, efficient, and high‑performing team setups. Your focus will be on ensuring seamless integration, effective governance, and robust operational readiness for all Salesforce & Genesys deliveries.

Direct Responsibilities

• Lead the end‑to‑end setup of Salesforce and Genesys teams at ATCI.
• Define team structures, roles, capabilities, and onboarding plans
• Coordinate knowledge transfer from onshore teams and external partners
• Ensure alignment with Arval’s global delivery model and IT governance.
• Act as the primary point of contact between ATCI, onshore Salesforce & Genesys teams, and external partners
• Manage high‑visibility programs with clear communication to senior leadership
• Track milestones, risks, dependencies, and resource planning
• Facilitate regular steering committees, project reviews, and updates
• Identify opportunities to enhance efficiency, delivery capability, and team maturity
• Build and present business cases to support growth initiatives.
• Co‑create and maintain a visible, actionable roadmap for Salesforce & Genesys capability building in India.
• Excellent communication and stakeholder management skills across international teams
• Ability to drive change in fast‑evolving environments with multiple partners
  
  

Responsibilities

• Be responsible for the resource allocation and delivery team coordination to ensure commitment to deliverables deadlines.
• Identify and manage project interdependencies and stakeholders utilizing communication across squads .
• Build the IT deployment plan in conjunction with stakeholders and in conformance with approval committees (Build to Run activities, Change management activities, etc.)
• Be responsible for the IT scope delivery (functional and non-functional) and manage changes to scope throughout the project.
  
  

Technical & Behavioral Competencies

Behavioral Skills

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Client focused

Proactivity

Ability to collaborate

Decision making

Attention to Detail/Rigor

Organizational Skills

Communication Skills

Transversal Skills

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Able to manage IT components for business projects

Able to inspire others & generate people’s commitment

Able to manage/facilitate a meeting, seminar, committee, training

Able to conduct a negotiation

Business Skills

===========

IT app development knowledge

Asset Management knowledge

Leasing Industry knowledge

Have proper communication with the Business. (English language)

Other Information / Requirements

• Language skills: English (mandatory)
• No regular international travel is expected
• A knowledge of agile methodology is an advantage
• A previous experience in BNPP Group is a plus (ended before 18 month ago)
• 3 to 8 years of experience in project management is considered necessary
• Experience working with contact center or customer service platforms (Genesys is a plus).
• Knowledge of Salesforce configuration, workflows, integration patterns, APIs.
  
  

Skills Referential

Specific Qualifications (if required)

Behavioural Skills: (Please select up to 4 skills)

Attention to detail / rigor

Adaptability

Creativity & Innovation / Problem solving

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to develop and adapt a process

Ability to anticipate business / strategic evolution

Ability to understand, explain and support change

Education Level

Ability to develop others & improve their skills

Bachelor Degree or equivalent

Experience Level

At least 5 years

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