RRN00017111 - Infra Tech Support Practitioner Copy 02

THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide effective solutions to work-related challenges. This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment. Join us and be part of a journey that values your input and fosters your professional development.

Ensure production systems are available and operating according to defined Service Level Agreements.

Drive incident and outage resolution and maintain clear communication throughout the process.

Facilitate the restoration of service to the production environment promptly and efficiently.

Establish and maintain disaster recovery procedures to safeguard operational continuity.

Implement and uphold data retention practices in alignment with organizational standards.

HERES WHAT YOU WILL NEED:

Beginner proficiency in Service Desk Management.

A minimum of 1 of experience in relevant related skills.

Bachelors Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

Beginner proficiency in problem solving.

Intermediate proficiency in communication.

Beginner proficiency in customer service.

Intermediate proficiency in critical thinking.

Beginner proficiency in time management.