Relationship Manager-Branch Banking-CA

Job Requirements

About the Role

We are hiring a Relationship Manager – Branch Banking (Current Accounts) for our Rural Banking branches. This role is focused on building and deepening customer relationships, driving current account acquisition, and ensuring best-in-class service delivery. The Relationship Manager will play a key role in expanding the current account portfolio, supporting business loan disbursals, and enhancing customer engagement across the catchment area.

Key Responsibilities

Primary Responsibilities

• Assess client needs and generate new revenue sources through cross-sell opportunities based on lifestyle, risk profile, and requirements.
• Facilitate swift disbursal of business loans by evaluating customer needs.
• Drive account activation and maintain account health.
• Focus on overall growth of the Current Account (CA) portfolio in rural markets.
• Deliver superior customer service to increase wallet share and business volume.
• Resolve customer queries and issues promptly.
• Achieve individual and branch-level sales goals through new business acquisition, referrals, and relationship retention.
• Monitor collections efficiency and ensure disciplined follow-ups.
• Conduct field audits and customer verifications to maintain account quality.
• Gather market intelligence and benchmark against competitor practices.
  
  

• Evaluate growth strategies based on competitor analysis and feedback from channels/customers.
• Recommend process improvements to enhance service efficiency and quality.
• Manage and develop a team of field officers, ensuring low attrition and high performance.
• Implement livelihood advancement and community development initiatives.
  
  

• Graduation: Any Discipline/BCom.
  
  

• Minimum 3 years of relevant experience in BFSI
  
  

• Strong interpersonal and communication skills.
• Ability to assess customer needs and offer tailored solutions.
• Sales-driven mindset with a focus on customer satisfaction.
• Leadership and team development capabilities.
• Analytical thinking and problem-solving skills.