Quality Analyst
Talentmate
India
6th August 2026
2608-38859-2
Job Description
This job is provided by apna.co Roles & Responsibilities – Quality Analyst (B2B Process)
- Audited live and recorded calls to ensure quality, compliance, and process adherence.
- Identified performance gaps and provided feedback, coaching, and corrective actions.
- Conducted quality evaluations, maintained audit reports, and tracked agent performance.
- Delivered training and refresher sessions to improve communication, pitching, and process knowledge.
- Shared daily, weekly, and monthly quality reports with actionable insights.
- Ensured adherence to scripts, compliance standards, and client requirements.
- Supported team development through continuous mentoring and performance improvement initiatives.
- Language Requirement: Fluent in English, Hindi, Telugu, and Kannada (mandatory).
Job Details
| Role Level: | Not Applicable | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Bengaluru ,Karnataka |
| Company Website: | http://www.kapsystem.com | Job Function: | Quality Assurance & Control |
| Company Industry/ Sector: |
IT Services and IT Consulting | ||
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