Job Description
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
The Role
We are seeking a highly organized and detail-oriented Pole Violations Intake & Work Management Specialist to manage the end-to-end intake, tracking, coordination, and closure of pole violation work.
This role is primarily focused on operational control, workflow management, documentation quality, system accuracy, backlog management, and cross-functional coordination rather than deep engineering expertise.
The successful candidate will manage high-volume violation workflows across multiple systems, including AldenOne, NJUNS, SPANS, Palantir Violations Manager, CMS, JRM, Fireworks/Bidmaster, Sitetracker, and SAP/APay, ensuring that work is accurately captured, assigned, progressed, documented, and closed with a complete audit trail.
Location - Bangalore/Noida
Shift- 5.00 PM-2.00 AM IST
Experience- 8-12 yrs
The Main Responsibilities
1. Intake & Triage Management
- Review, validate, and classify pole-related work from AldenOne, NJUNS, SPANS, Palantir, inspections, audits, and field escalations.
- Identify violations, transfers, fees, invoices, duplicates, and missing information.
- Ensure accurate intake and avoid duplicate case creation.
- Use Palantir Violations Manager to track and prioritize incoming work.
2. Case & Work Order Management
- Manage violation cases from intake and assignment through execution and closure.
- Maintain accurate ownership, status, completion dates, and action history.
- Monitor aging or stalled cases and follow up with responsible teams.
- Ensure work progresses efficiently through each workflow stage.
3. Systems & Data Management
- Work across AldenOne, NJUNS, CMS, JRM, SPANS, Sitetracker, SAP/APay, Fireworks/Bidmaster, and Palantir.
- Maintain accurate records, comments, attachments, dates, and statuses.
- Reconcile discrepancies across systems and ensure data supports reporting, billing, compliance, and audits.
4. Palantir Violations Management
- Use Palantir to monitor violation status, ownership, aging, priorities, and closure readiness.
- Identify stalled, duplicate, aging, or high-risk work.
- Track team handoffs and ensure Palantir aligns with source systems and field progress.
- Support backlog reviews, leadership reporting, and escalations.
5. Documentation & Quality Control
- Maintain complete photos, inspection records, field evidence, as-builts, and closeout documentation.
- Ensure each violation has a clear, audit-ready trail from intake through resolution.
- Validate documentation and remediation before closing work.
6. Pole & Violation Knowledge
- Understand common pole issues including clearance, attachments, transfers, make-ready, safety, facility, and code violations.
- Identify when engineering or field validation is required.
- Ensure completed work aligns with the original violation and requested scope.
7. Cross-Functional & Vendor Coordination
- Coordinate with Engineering, Field Operations, Centralized Operations, Joint Use Finance, vendors, and regulatory teams.
- Track ownership, follow up on commitments, and escalate overdue or blocked work.
- Review contractor completion evidence and identify incomplete work, rework, or invoice discrepancies.
8. Backlog & Queue Management
- Manage high-volume violation queues and prioritize work based on aging, due dates, risk, regulatory exposure, and readiness.
- Identify bottlenecks and blocked cases.
- Drive backlog reduction through timely follow-up, escalation, and accurate status tracking.
9. Financial Awareness
- Understand basic CapEx/OpEx, reimbursement, invoice, unit, and quantity considerations.
- Identify duplicate or unnecessary work that could create additional costs.
- Coordinate with Joint Use Finance when required and flag potential financial or compliance exposure.
What We Look For in a Candidate
- Experience with pole violations, joint-use operations, utility pole attachments, make-ready work, or OSP operations.
- Hands-on experience with Palantir Violations Manager and/or AldenOne strongly preferred.
- Experience with NJUNS, SPANS, CMS, JRM, Sitetracker, Fireworks/Bidmaster, SAP/APay, or comparable work-management platforms.
- Familiarity with contractor/vendor management and field-work validation.
- Basic understanding of CapEx/OpEx, invoicing, reimbursement, and cost controls.
- Familiarity with compliance-driven or regulatory work environments.
Requisition #: 344239
Job Details
| Role Level: | Executive-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | India | City: | Bengaluru ,Karnataka |
| Company Website: | http://www.lumen.com | Job Function: | Project Management |
| Company Industry/ Sector: |
Technology Information and Internet | ||
What We Offer
About the Company
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