Project Coordinator

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.

Project Coordinator

WHAT YOU’LL DO:

Join our professional services team implementing cutting-edge technology across our IT Complete solutions suite. As a Project Coordinator, you will play a pivotal role in the successful planning, execution, and completion of various onboarding projects within our organization. You will work closely with project managers, team members, and stakeholders to ensure projects are delivered on time, within budget, and meet quality standards. This position requires strong organizational, communication, detail-oriented, and problem-solving skills, as well as the ability to multitask and adapt in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee resource schedules and coordinate updates to maximize productivity.
• Responsible for multi-product implementation projects.
• Follow up on established practices, templates, policies, and tools .
• Lead effective project discovery by thoroughly analyzing customer needs, timelines, and business requirements.
• Understand the context of the customer and align projects, software tools and implementation to their requirements.
• Work hand by hand with implementation consultants, product and support teams to move projects forward.
• Work creatively and analytically in a problem-solving environment, demonstrating teamwork, innovation, and excellence
• Create and maintain documentation, including business, system, and functional requirements, process flows, status reports, and configuration worksheets.
• Own your projects, closely monitor each task and dependencies to deliver each project on time and within the required KPIs.
• Lead customers, project plans, tasks, assigned hours, monitor and report on key project KPIs to stakeholders, internal and external.
• Complete projects and assignments on time and within budget, while ensuring high levels of customer satisfaction.
• Achieve internal KPIs for utilization, CSAT, scope, schedule, quality, and overrun.
• Initiate and maintain strong customer relationships and be a reliable and trusted adviser.
• Other duties as assigned
  
  

• Excellent organization, communication, customer relationship and time management skills
• Detail-oriented.
• Effective resource planning and risk management skills.
• Excellent communication, interpersonal and writing skills
• Demonstrate sound judgment, problem-solving, and decision-making skills.
• Anticipate and understand the impact of decisions on the project and customer success.
• Self-motivated, decisive, and able to adapt to change and competing demands.
• Business Analyst skills
• Customer relationship management focus
  
  

• 2+ years managing and delivering customer-facing projects
• 2+ years of experience working with business stakeholders within a cross-functional matrix environment
• Strong background in Software Implementation
  
  

• Project Management Certification: CAPM, Project+, or similar.
• Salesforce experience
• Bachelor’s degree or higher; minor or advanced degree in business/STEM or equivalent experience.
• Advanced Microsoft Excel skills like pivot tables, reporting, macros.
• Experience with emerging cloud, hosting, and web technologies.