Professional Client Tech Support Engineering

What Does a great Professional, Client Tech Support do at Fiserv? 

Fiserv is looking for detail-oriented and customer-focused Deposit & Loan Operations Specialist to join our application support team. This role is essential in ensuring the accuracy, compliance, and efficiency of both deposit and loan servicing functions within a credit union environment. The ideal candidate will have a strong understanding of U.S. banking and credit union regulations, transaction processing, and loan documentation, along with excellent problem-solving and communication skills. 

What will you do: 

Deposit Operations 

• Process ACH transactions, wire transfers, NSF checks, stop payments, and mobile deposits. 

• Reconcile daily transactions including ATM activity, branch capture, and general ledger suspense accounts. 

• Manage exception items such as non-posted transactions, stopped payments, and Federal Reserve adjustments. 

• Monitor and maintain member accounts, including dormant status and fraud alerts. 

• Provide support for online banking and remote deposit capture systems. 

Loan Operations 

• Perform loan boarding, modifications, payoffs, and escrow analysis. 

• Resolve loan exceptions and discrepancies in a timely manner. 

• Maintain accurate collateral documentation and vault records. 

• Assist with year-end reporting, including 1099 and 1098 forms. 

• Support servicing commercial, mortgage, and installment loans. 

What you will need to have: 

• This position requires working in night shifts. Candidates must be comfortable working US timings. 

• The candidate will follow the U.S. federal holiday schedule as part of their work calendar 

• Credit Union & Banking Compliance: Familiarity with NCUA, FDIC, OFAC, CIP, CTR, and other regulatory frameworks. 

• Core Banking Systems: Experience with platforms such as Jack Henry, Fiserv, or credit union-specific systems like Symitar. 

• Manage and respond to inbound calls from clients, ensuring timely and accurate information is provided. 

• Real-time account balances and transaction history 

• Member Service Orientation: Ability to handle inquiries and resolve issues professionally. 

• Problem Solving & Decision Making: Especially in exception handling and regulatory compliance. 

• Team Collaboration: Comfortable working across departments and with auditors. 

• Financial Reconciliation: Strong accounting and transaction balancing capabilities. 

What would be nice to have: 

• CRM Systems: Experience with member interaction and tracking tools. 

• Microsoft Office Suite: Proficiency in Excel for reporting and analysis. 

• Good to have knowledge of AI-Powered Chatbots & Virtual Assistants.