Product Support

Experience: 1.00 + years

Salary: Confidential (based on experience)

Shift: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type: Hybrid ()

Placement Type: Full time Permanent Position

(*Note: This is a requirement for one of Uplers client - Ringg AI)

What do you need for this opportunity?

Must have skills required:

Python, Node.js, JavaScript, SQL, Technical Support, Product Support

Ringg AI is Looking for:

Product Support Engineer

Location: Bengaluru

Experience: 2+ years in a similar role

Type: Full-time

At Ringg AI, we are building the voice layer for businesses – autonomous voice agents that

talk to millions of customers every month across BFSI, healthcare, logistics, and more.

We are looking for a Product Support Engineer who lives at the intersection of users,

product, business, and engineering. You’ll be the person our customers trust when

something breaks, feels confusing, or needs to evolve. Internally, you’ll be the one who

translates real-world issues and requests into clean, actionable work for our product and

tech teams.

If you enjoy talking to customers, digging into issues, debugging systems, and shipping

quick fixes or internal tools – this role is for you.

What You’ll Do

• Own customer issues end-to-end
  
  
  

○ Talk directly to clients, understand their problems, ask the right follow-up

questions.

○ Diagnose whether it’s a product bug, a config gap, a data issue, or a

misunderstanding.

○ Drive issues to closure – not just “pass to engineering” and forget.

• Debug and fix issues yourself where possible
  
  
  

○ Reproduce and investigate issues using logs, dashboards, and product tools.

○ Handle smaller fixes/config changes on your own (without waiting on

engineering).

○ For deeper product bugs, create clear tickets with context, steps, and impact

and work with the right team to get them fixed.

• Gather and refine requirements
  
  
  

○ Join client calls to capture requirements for new flows, dashboards, reports,

or configurations.

○ Translate “business speak” into crisp technical and product requirements.

○ Work closely with product managers to prioritise what really moves the

needle.

• Build and improve internal tooling
  
  
  

○ Work on internal reporting tools and admin dashboards.

○ Integrate dashboards with APIs and data sources.

○ Write or extend simple APIs when needed for your use cases (with support

from engineering when required).

• Be the voice of the user inside Ringg
  
  
  

○ Bring recurring issues and friction points back to product and business teams.

○ Suggest improvements in UX, flows, documentation, and internal processes.

○ Help shape how we support, onboard and retain customers at scale.

You’re a good fit if you

• Have 2–4 years of experience in a product support / technical support /
  
  
  

customer engineering or similar role for a SaaS or tech product.

• Are comfortable being client-facing – talking to users on calls, handling tough
  
  
  

conversations calmly, and representing the company professionally.

• Have strong debugging instincts:
  
  
  

○ You enjoy digging into issues with logs, dashboards and configs.

○ You don’t get scared by errors; you get curious.

• Are comfortable writing small Python scripts to automate checks, reports, and
  
  
  

internal workflows.

• Can run basic SQL queries for data validation and troubleshooting.
• Are handy with Excel/Google Sheets for reporting, data analysis, and client
  
  
  

deliverables.

• Have experience working with internal tools, admin panels, or reporting
  
  
  

dashboards.

Have strong user empathy:

○ You can put yourself in the customer’s shoes.

○ You care about how the issue feels for them, not just how it looks in logs.

• Communicate clearly in English (and bonus if you’re comfortable with Hindi or any
  
  
  

other Indian language; many of our customers are multilingual).

• Are structured and organised – you follow up, close loops, and don’t let things slip.
  
  
  

Nice to have (not mandatory)

• Experience with:
  
  
  

○ B2B SaaS products, especially in BFSI / healthcare / logistics / contact center

/ automation.

○ Monitoring/logging tools (Grafana, Kibana, Cloud Logging, etc.).

• Previous experience in a startup or high-growth environment where priorities
  
  
  

move fast.

• Exposure to voice, telephony, or conversational AI products.
  
  
  

How You’ll Work At Ringg AI

• You will work very closely with product, business, and engineering – this is not a
  
  
  

“ticket factory” support role.

• You’ll see your feedback and fixes go live quickly and impact real conversations
  
  
  

happening between enterprises and their customers.

• You’ll get a front-row seat to how top fintechs, healthcare and logistics companies run
  
  
  

their customer communication at scale.

If you like solving real user problems, enjoy technical debugging, and want to be at the heart

of how a fast-growing AI product actually works in the wild, we’d love to talk.

How to apply for this opportunity?

• Step 1: Click On Apply! And Register or Login on our portal.
• Step 2: Complete the Screening Form & Upload updated Resume
• Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
  
  
  

About Uplers:

Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.

(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, dont hesitate to apply today. We are waiting for you!

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