Product Support Associate

Key Responsibilities

• Deliver comprehensive support to operations teams, ensuring smooth workflows.
• Collect and document customer/client feedback, providing actionable insights to enhance product quality
  
  

• Take ownership of customer/client issues end-to-end, ensuring timely resolution and proper escalation
  
  

• Troubleshoot product and service issues in collaboration with relevant teams to identify and resolve root
  
  

• Consistently achieve or exceed SLAs, including response times, resolution times, and customer/client
  
  

• Bachelor’s degree in Computer Science, Computer Applications, or a related field is preferred.
• 0–1 year of internship or work experience in product or customer support is a plus.
• Availability to work from the office as required.
• Strong communication skills in both Hindi and English are mandatory.
• Exceptional attention to detail and ability to handle sensitive information securely.
• Understanding of SQL for querying and analyzing data is preferred.
• Strong problem-solving skills with a proactive approach to addressing customer/client or operational
  
  

• Ability to manage multiple high-priority support requests efficiently.
• Knowledge of Excel or Google Sheets for data tracking and reporting.
• Understanding of system basics and troubleshooting concepts
• Willingness to work on weekends and national holidays as per roster timings.