Principal Program Manager Retail Business Services

Description

ABOUT THE ROLE

Amazon strives to be the worlds most customer-centric company. Retail Business Services (RBS) is a horizontal organization that drives outsized impact across Amazons businesses — including Everyday Essentials, Amazon Business, Pharmacy and many more — by delivering scalable tools, programs, and operational mechanisms that accelerate growth and reduce cost across the store.

We are seeking a Principal Program Manager to join RBSs Priority Execution & Governance function. This role will own the end-to-end strategy and execution rhythm that ensures RBSs portfolio of initiatives aligns with Amazons annual priorities, delivers early-year impact, and—given the scale and business criticality—operates under rigorous governance mechanisms.

This leader will operate at the intersection of RBSs single-threaded leader (STL) domains and Amazons priority business teams, ensuring priority-first sequencing, cross-team dependency resolution, and disciplined monthly and quarterly governance cadences. The role owns the monthly VP review for this remit and partners directly with VP-level organizations across Amazon — including Amazon Catalog Systems & Services, Customer Experience, Selling Partner Services, and category leadership teams — to unblock execution and drive shared business outcomes.

The Principal Program Manager is a bar-raising communicator (verbal and written), comfortable presenting to VP and SVP audiences, and technically adept with the ability to influence across VP organizations. This leader excels at translating complex cross-organizational dependencies into clear priorities, mechanisms, and measurable results.

Key job responsibilities

Strategic Priority Management & Sequencing

• Define and own the priority-first sequencing framework across RBSs portfolio, ensuring Amazons annual priorities receive early-year resourcing and delivery focus
• Identify opportunities beyond current STL charters and drive discussions toward new strategic initiatives that address emerging business needs
• Understand the horizontal nature of RBS and how priority-first sequencing must be applied across each single-threaded leaders domain to maximize in-year impact on Amazons top priorities
• Research and identify gaps that may require initiatives beyond RBSs current portfolio, driving strategic discussions to address emerging needs
• Partner with STLs to translate their domain roadmaps into priority-sequenced execution plans with clear milestones, early-year delivery gates, and escalation paths
  
  

Governance & Review Mechanisms

• Own the governance cadence: design and run the monthly VP review, QBR reviews, and monthly business leader reviews that track progress toward business impact and cost reduction targets, ensuring review formats surface the right information at the right altitude for VP and SVP audiences
• Develop mechanisms that prevent back-loaded execution — including leading indicators, monthly trajectory audits, and early warning systems for off-track initiatives
• Build and operate early warning systems and trajectory audits that catch back-loaded execution patterns and trigger corrective action before impact is lost
  
  

Cross-Organizational Collaboration & Dependency Management

• Build and maintain the cross-team dependency map across RBS initiatives and priority business teams (Everyday Essentials, Amazon Business, Pharmacy, etc.), identify which teams must unblock execution, assign ownership, and drive resolution through structured mechanisms
• Collaborate across VP-level organizations to align on shared priorities, resolve resource contention, and build synergies between multiple tech, product, and program teams
• Partner with engineering and product teams to understand technical dependencies, assess feasibility, and ensure priority initiatives have the right technical foundation for scale
• Influence across VP-level organizations without direct authority — earn trust through clarity of thought, reliability of mechanisms, and consistent delivery of results
  
  

Measurement & Impact Standardization

• Standardize the measurement methodology for business impact and cost reduction claims across RBS, ensuring consistent, auditable definitions that hold up at VP and SVP forums
• Bring data-driven business judgment to governance decisions — define impact metrics in standardized, measurable terms and hold teams accountable to those definitions
  
  

Leadership & Communication

• Communicate RBSs priority execution progress, risks, and results to senior leadership through crisp written narratives and review documents
• Mentor and develop a team of program managers, holding the organization to a high standard of operational rigor, strategic clarity, and delivery excellence
• Develop program managers who can independently own STL-level governance relationships and drive priority execution within their assigned domains
• Operate comfortably in ambiguity — can take a voice-note-level mental model and turn it into a structured operating plan with clear owners, timelines, and success metrics
  
  

Basic Qualifications

• 10+ years of program or project management experience, or a Bachelors degree and 5+ years of delivering cross functional projects experience
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience working in a matrixed environment, influencing strategy, and achieving goals by working across the organization
• Bachelors degree, or MBA in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
• - 5+ years of experience influencing and driving outcomes at the CxO level
  
  

Preferred Qualifications

• Experience delivering projects within scope, time, budget and quality
• Masters degree or above in management, business administration, economics, engineering, marketing
• - Experience in retail, e-commerce, or marketplace businesses at scale
• - Track record of defining and operating governance mechanisms (QBRs, MBRs, VP reviews) for large cross-functional programs
• - Experience standardizing impact measurement methodologies across diverse initiative types
• - Demonstrated ability to influence without authority across senior stakeholders
• - Strong written communication skills, including experience authoring 6-pagers and narratives for VP/SVP audiences
• - Technical depth with ability to engage with engineering and product teams on implementation details
• - Experience identifying strategic opportunities and building 0-1 initiatives from concept to execution
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - ADCI MAA 15 SEZ - K20

Job ID: A10390679

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