Principal Offer Optimization Delivery

Position Description for Principal Service Delivery Engineer: Offer Optimization and Data Science

Sabre Offer Optimization & Data Science Delivery Engineers are members of a techno-functional team specialized in implementing and delivering Air Vision Revenue Optimization and Dynamic Pricing solutions for various airlines. Delivery Engineer is acknowledged as a Subject Matter Expert (SME) on these solutions, related Data Science Approaches and business practice of Offer Optimization and Offer Management.

Responsibilities

• Will be involved in end to solution implementation life cycle starting from Project Kick Off, Business Process Assessment (BPA) through transition to customer care.
• Will develop a thorough understanding of the application’s user interface, from both functional and business process standpoint, to train airline analysts and help in solution adoption into customer’s business processes.
• Will attend onsite customer meetings when required and support the project team in understanding customers business processes and requirements.
• Works collaboratively in a team environment with project managers, account managers, implementation and development resources to meet customer expectations regarding solution implementation, issue resolution during solution adoption phase, and resolution of maintenance issues / service requests post cutover.
• Will lead the data gathering process prior to solution implementation phase.
• Will lead data validation checks in the context of AirVision Revenue Optimization & Dynamic Pricing solutions at all stages of solution implementation and delivery
• Will identify the best practices adopted by customers during the interactions and communicate the same to Solution Management teams to enhance AirVision Revenue Optimization & Dynamic Pricing solutions
• Will understand the modelling involved in the Dynamic Pricing and Offer Optimizations Products and work with Operations Research teams to deploy/finetune the models to better delivery the solution to Airline.
• Excellent written and verbal communications skills, to serve as lead conduit between developers, architects, designers and with external and internal customers Will help Customer care team in resolving maintenance SRs
• Demonstrates effective teamwork skills.
• Operates under general direction with minimal oversight
• Ensures that approved methods, processes, and tools are consistently used.
• Shall mentor/train new business analysts on the solution and processes.
• Will work closely with Delivery Managers to improve project delivery lifecycle. Identifying areas of efficiencies and training needs.
• Will contribute to RFP’s and Sale’s operations in defining Work Orders and relative costs of implementations.
  
  

• Airline Offer Order Ecosystem understanding or relevant similar experience
• Airline Offer Management knowledge and experience
• 10+ years’ experience working in Pricing & Revenue Management for an airline using O&D revenue management solutions, or similar experience
• Must have experience with Dynamic Pricing, Competitive Benchmarking, Offer Optimization & Revenue Management applications.
• Experimentation Framework Design & understanding for Dynamic Pricing in airlines or equivalent industry
• Dynamic Pricing Models exposure
• Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus) & NDC ecosystem
• Bachelors degree or equivalent technical experience strongly desired.
• Proven Analytical skills.
• Good understanding of database concepts and working knowledge of SQL & NoSQL databases
• Ability to apply modelling and analytical skills to real world problems demonstrated over 3-5 years of experience.
• Basic knowledge of Unix commands
• Must be organized and be able to multi-task and work in all areas as needed.
• Prior experience/knowledge on Forecasting and Optimization techniques is an advantage.
• Proficient English written and oral communication skills. Command of a second language is an advantage
• Identify problems and be able to determine when appropriate escalation is required
• Must be willing to travel 10-50% of the time
  
  

• DBMS: Google BQ, MongoDB
• Operating Systems: UNIX, Windows
• Microsoft Tools: Microsoft Word, Excel Basic and Advanced, PowerPoint
• Tools (desired, not strictly required):SQL Developer, Compass/Studio 3T or Equivalent, R, Python, VBA
• Programming languages and other tools (desired, not required): C++, Java, AWK
• Experience using Salesforce CRM tool is add on.