Principal Inbound Product Manager

Company Description

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce.

Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the worlds most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, were transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt.

Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award.

In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work.

By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business.

Come join us!

ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Moveworks is building the Agentic AI platform for all employees: a single interface for search & action across the entire enterprise. We’re building the AI assistant platform, which enables partners and customers to configure and manage the assistant.

As a product manager for the platform team, you’ll be on the bleeding edge of shaping how partners build the assistant and deploy agentic AI experiences to millions of users.

• You will drive product development for this product area from concept to launch with successful iteration in a fast-paced, customer-obsessed organization with an emphasis on written communication to convey product concepts and updates
• You will create product specs to crisply identify problems, set goals, and define success metrics to help design and engineering teams develop products
• You’ll also play a strong role in shaping our partner ecosystem: contributing to running partner enablement sessions, developing and launching certification programs.
• You will work with GSIs and large partners across the globe and ensure they can deliver value to customers.
  
  

Qualifications

One of the following should speak to you:

• You are an experienced and accomplished Product Manager with 8+ years of experience and have successfully launched SaaS products.
• You have worked with partners and GSIs in the past and have demonstrated skills to grow the partner ecosystem.
• You are an expert in deconstructing complex problems, annotating & understanding patterns, and taking a data-driven approach to finding solutions.
• You are a strong writer who can consistently write clearly and concisely about new product concepts, operations, and plans.
• You are someone deeply curious and a fast learner – eager to understand the technology behind new products, conduct your own academic & competitive research.
• You have a proven track record of taking ownership of product goals and delivering against them
• You have a sound framework for when to iterate, when to discard, and when to scale products
• You have the skills needed to take input from multiple sources, crystallize clear priorities, and communicate them effectively.
• You are someone who can bridge the technical with the enterprise and cultivate challenging relationships with internal and external stakeholders with grace
• You are an effective communicator, you pay attention to the finer details, and you empathize with customers and stakeholders and build meaningful relationships
• You are curious and bring genuine excitement to learn new subject areas and are comfortable to be scrappy as and when needed
  
  

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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