Platform Architect Network

The Role

The Platform Architect is a technical leadership role supporting 11:11 Systems customers and specializing in network and security platforms. The role provides subject-matter expertise to design, implement, modernize, and operate scalable, secure, resilient networking solutions aligned with customer objectives, contracted SLAs, industry best practices, and high- and low-level design standards. The role works directly with customers and cross-functional teams to improve availability, disaster recovery, cyber resilience, service quality, automation, responsible AI use, and the accuracy of architecture and SLA documentation. This is a full-time remote role, based in India reporting to the Sr Manager, Platform Architecture.

Responsibilities

• Develop a deep technical understanding of each customer’s networking, security, cloud, virtualization, and service interdependencies; act as a trusted technical partner and subject-matter expert in architecture, optimization, modernization, and enterprise network and security domains.
• Act as the highest point of technical escalation across networking, cloud, and security.
• Provide expert resolution and, when required, hands-on support for incidents, changes, complex requirements, customer engagements, and root-cause analysis.
• Design and validate failover and failback strategies spanning DNS, virtualization, cloud, security, routing convergence, IP re-mapping, and related dependencies to meet contracted RTO/RPO objectives.
• Develop and maintain disaster-recovery strategies and detailed procedures for both at-time-of-test and at-time-of-disaster scenarios; validate execution and alignment with overall SLA fulfillment.
• Create, review, and maintain high-level and low-level designs, architecture diagrams, standards, runbooks, recovery configurations, and other technical documentation.
• Contribute best practices and white papers to the 11:11 knowledge base.
• Plan and lead proofs of concept to identify gaps, validate technologies, improve solutions, and document recommendations and outcomes.
• Collaborate with engineering, product, architecture, operations, service management, security, Sales, and customer-facing teams to improve service availability, reliability, performance, and SLA outcomes; identify customer expansion opportunities with Sales when appropriate.
• Use automation and approved AI responsibly to improve solution design, delivery, disaster recovery, lifecycle management, cyber resilience, documentation, dependency mapping, capacity planning, troubleshooting, and observability.
• Validate AI outputs and protect company and customer information.
• Own technology lifecycle activities, including version validation, patching and upgrade planning, technology refresh, decommissioning, contract changes, maintenance of production and recovery configurations, and related risk management.
• Develop effective relationships with customer subject-matter experts; create, present, and lead technical training for colleagues, cross-functional teams, and customers.
• Follow all company, departmental, information-security, and data-protection policies.
• Maintain need-to-know access, help prevent unauthorized access or damage, and promptly report security weaknesses and incidents to the appropriate personnel, including Security.
• Work supportively with colleagues, operating in a manner that is consistent with 11:11's Code of Business Ethics and Company Values
• Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
• Additional duties as assigned

Qualifications

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent demonstrable experience.
• 8+ years of professional IT experience with demonstrated enterprise or technical architecture/engineering experience in complex networking and security environments.
• Advanced knowledge and hands-on experience designing and troubleshooting disaster-recovery networking, network isolation and clean-room architectures, and brownfield and greenfield network environments.
• Working knowledge and hands-on experience with Cisco ACI, CATO, Fortinet, VMware NSX, virtualization, storage/replication connectivity, capacity planning, and traffic engineering.
• Advanced networking & security: Strong expertise in enterprise/data-center networking, routing, switching, firewalls, VPNs, load balancing, IDS/IPS, HA, and secure network design.
• Advanced knowledge of BGP, OSPF, EIGRP, RIP, BFD, multicast, PBR, MPLS, VRFs, L2VPN, VLANs, VXLAN, STP/RSTP/MST, vPC/VDC, HSRP/VRRP/GLBP, LACP, QoS, route filtering, and traffic engineering.
• Cloud architecture expertise across AWS, Azure, GCP and OCI: VPC/VNet, Transit Gateway, Direct Connect/ExpressRoute, VPN, peering, routing, security controls, load balancers, monitoring, hybrid/multi-cloud, and cloud DR.
• Experience with infrastructure-as-code or automation frameworks, such as Terraform, AWS CLI, and Azure CLI, and observability tools such as Splunk, Grafana, and Datadog.
• Knowledge of Zero Trust, SASE, segmentation, cyber recovery, EDR/XDR, WAF, CDN, DNS, and backup/replication solutions such as Veeam, Zerto, Cohesity, and Carbonite.
• Ability to use approved AI tools responsibly, validate AI outputs, recognize limitations and potential inaccuracies, and protect company and customer information.
• One or more relevant technical certifications, such as Cisco CCNP, AWS Solutions Architect, Azure Network Engineer, Palo Alto Cybersecurity Practitioner, Fortinet NSE, CATO CCA, or F5 CA/CTS preferred.
• ITIL, TOGAF, or another recognized IT governance or enterprise-architecture certification, or equivalent experience preferred.
• Customer partnership and service orientation.
• Clear written and verbal communication, technical writing, and presentation skills.
• Analytical problem-solving, sound technical judgment, and risk awareness.
• Collaborative, accountable, adaptable, security-minded, and committed to continuous improvement.
• Must be legally eligible to work in India without visa sponsorship

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.