Platform Application Support Analyst

The purpose of this role is to support and maintain the application platforms to ensure that they are reliable, scalable, maintainable and high availability.

Job Description:

Key Responsibilities -

• Provide Adobe Workfront platform support to the agreed SLA’s leveraging the support resources internally and with 3rd party vendors and suppliers.
• Proactively monitor & maintain the Workfront system components to ensure quality & performance is consistently high for our end-users.
• Provide support on user managements, future deployments, product releases and new configuration upgrades to the Adobe Workfront platform.
• Collaborate with cross-functional teams to ensure support operations consistently meet evolving organizational needs.
• Ensure application support documentation is maintained and stored in a central repository.
• Work across the teams, peers and vendors to help continue the development of a Continuous Improvement ethos making the support services we provide best in class with a proactive approach.

Experience and Skills and Knowledge
 

• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Experience in Workfront a SaaS platform for Project Management, Resource Management, Time Management and also in Service Now or similar ticketing tools.
• Knowledge and ability to interrogate code and configs to fix issues.
• Experience supporting global applications/platforms.
• Strong delivery focus and passion for quality and innovation.
• Problem-Solver and solutions-orientated.
• Excellent written and oral communication skills.
• Strong, vibrant inter-personal skills in both a group and one-to-one settings.
• Strong customer-service orientation.
• Ability to communicate ideas in both technical and user-friendly language.
• Ability to research application issues and products.
• Self-motivated and directed.
• Keen attention to detail.
• Experience working in a team-oriented, collaborative environment.

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