People and Culture Manager

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Open since May 2019, in the information technology capital of India, Four Seasons Hotel Bengaluru at Embassy ONE provides a preferred address for both business and leisure travellers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. Designed to reflect a sense of its location, the Hotel’s design merges nature and architecture in an homage to Bengaluru’s reputation as the Garden City. Four Seasons Hotel Bengaluru at Embassy ONE is located in one of the city’s most dynamic development that includes Four Seasons Private Residences, premium grade office space, sophisticated retail, dining and entertainment.

About The Role

The People & Culture Manager is responsible for leading recruitment, employee relations, learning and development, benefits administration, HR operations, and compliance initiatives to support business objectives and enhance the employee experience. This role partners with department leaders to attract, develop, and retain top talent, oversee onboarding and training programs, manage HR reporting and workforce planning, and ensure compliance with employment laws and company policies. The People & Culture Manager also drives employee engagement activities, supervises the HR team, administers employee benefits, and fosters a positive, inclusive, and high-performance workplace culture.

What You Will Do

• As a strategic business partner, this role works closely with department leaders to foster a positive workplace culture, attract and retain top talent, ensure legal compliance, and deliver exceptional employee experiences aligned with organizational goals and values.
• Assume the responsibilities of recruitment for the Director of Human Resources in their absence.
• Supervise, train and counsel the team in their daily functions.
• Monitor and ensure compliance with the staffing procedures as it relates to job requisitions. Coordinate, administer and implement all employee personal files prior to commencement of their job. Ensure that accurate job descriptions, policies, corporate policies are signed and filed in respective HR file of the employee concerned.
• Produce monthly HR reports with the use of the Workday reports and distribute to respective Division Heads (e.g: turnover reports, promotions, new hires, salary comparisons, accidents, injuries, sick leave).
• Administer the Apprenticeship and Internship Program with the assistance of the Learning Manager.
• Participate in community recruiting events including job fairs, local colleges/university.
• Ensure the employee restaurant is clean, the food is well prepared and that there are appropriate decorations for holidays and special events.
• Ensure all employee medical and insurance benefits are administered accurately and employee claims are handled on a timely manner.
• Develop and maintain the job posting system internally and on the Four Seasons career watch and local website.
• Monitor whether accurate count of employee additions and deletions with back up for Insurance provider on a monthly basis and provide support to annual budget process regarding all benefit plans.
• Organize and maintain legally compliant records as applicable under but not limited to Shops & Establishment Act, Employee Provident Fund Act, Employee State Insurance Act, Minimum Wages Act, Payment of Bonus Act, Payment of Gratuity Act etc. including all monthly, quarterly, semi-annual and annual reports.
• Lead, coach, and develop the People & Culture team.
• Provide guidance and support to managers on people-related matters.
• Promote a culture of accountability, collaboration, and continuous improvement.
• Act as the People & Culture lead in the absence of the Director of People & Culture.
  
  

• Bachelor's degree in human resources, Business Administration, Hospitality Management, or a related field.
• 8-9 years of progressive HR experience, preferably within hospitality, luxury hotels, or customer-focused organizations.
• Strong knowledge of recruitment, employee relations, learning and development, and employment legislation.
• Experience managing HR systems such as Workday or similar platforms.
• Knowledge of employment laws and HR best practices
• Professional HR certification is an advantage,
  
  

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities including an international career.
• Complimentary Dream Holidays at other Four Seasons Hotels and Resorts
• Comprehensive Insurance coverage for Hospitalization and Personal Accident