Order To Cash Operations Senior Analyst

Skill required: Order to Cash - Credit Management & Assessment

Designation: Order to Cash Operations Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Order to Cash is the complete process from receiving a customer order to collecting payment. It includes order management, credit management, invoicing, and payment processing. The goal is to ensure efficient and accurate handling of orders and timely collection of revenue. This process helps improve cash flow and customer satisfaction. Effective Order to Cash management is crucial for a companys financial health and operational efficiency keyword includes :- ("Order to Cash","Cash App","Collection & Dispute",Billing, "Deduction") Assess new customer credit risk, extend customer credit, monitor existing customer and portfolio credit risk.

What are we looking for?

• Bachelor’s Degree
• Minimum of 5 years of experience in O2C Operations Management,Credit,Collections & Disputes, Cash Collections & reconciliation Preferred Qualifications:
• Experience in O2C Operations
• Strong analytical skills, spend analysis, savings opportunity assessment
• Proficiency with Microsoft Word and Excel
• Ability to work creatively and analytically in a problem solving environment
• Ability to work comfortably with all levels of the organization
• Ability to work in a fast-paced team environment
• Self-starter, multi-task, flexible, demonstrating initiative and confidence
• Thorough/detailed approach to work
• The ideal candidate must possess a desire to learn and deliver as a true team player
• Proven ability to work independently and as a team member, with success contributing to a team-oriented environment
• Excellent communication skills written and verbal including formal presentation skills (needs to be able to build relationships over the phone without meeting suppliers / customers on a regular basis)
• Good organizational, multi-tasking, and time management skills
• Adaptable communication ability to conform to the varied corporate cultures and organizational structures of our customers Roles and Responsibilities:
• O2C Operations Management
• Oversee day to day Order to Cash activities across Billing coordination, AR, Collections, Disputes, and Cash Application.
• Ensure accurate and timely processing in line with SLAs, controls, and audit requirements.
• Act as escalation point for complex customer, billing, and payment issues. Credit, Collections & Disputes
• Review credit exposure, overdue balances, and high risk accounts.
• Drive collection strategies to meet DSO and aging targets.
• Ensure timely resolution of disputes and deductions through cross functional coordination.
• Review approvals for credit notes, write offs, and adjustments where applicable. Cash Application & Reconciliations
• Ensure accurate and timely application of customer payments.
• Monitor unapplied cash, payment variances, and clearing of suspense items.
• Review reconciliations and support month end close activities. Customer & Stakeholder Management
• Manage customer escalations related to invoices, payments, and account balances.
• Partner with Sales, Finance, Billing, and upstream/downstream teams to resolve issues.
• Provide regular status updates, metrics, and insights to leadership. People & Performance Management
• Lead, coach, and develop team members.
• Allocate workload, track productivity, and monitor quality performance.
• Conduct team reviews, feedback sessions, and support performance improvement actions. Process & Compliance
• Ensure adherence to internal controls, SOX, and audit standards.
• Identify opportunities for process improvement, automation, and efficiency.
• Support transitions, knowledge management, and standardization initiatives., Any Graduation