Oracle CX Architect-Associate Business Transformation Architect-Sales And Services-Customer

Summary

Position Summary

#S&S2027

Customer

The Customer Team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Position Summary

Level: Associate Business Transformation Architect

As an Associate Business Transformation Architect/ Specialist Senior at Deloitte Consulting, you will design, develop, and deploy enterprise-scale software solutions, lead the creation of robust pipelines and manage code deployment across environments. You will collaborate with cross-functional, global teams to translate functional requirements into effective deliverables, independently guiding and mentoring junior team members. Your role spans the full project lifecycle, including estimation, planning, execution, and tracking key metrics for analysis, ensuring high-quality and timely delivery of solutions.

Work you’ll do:

• Configure Oracle Sales for client opportunity lifecycle: stage definitions, territory & quota logic, forecast categories, incentive compensation plan structures, and PRM workflows
• Build Oracle CPQ configuration models: product hierarchies, constraint rules, multi-tier pricing waterfalls, discount approval matrices, and proposal generation templates
• Build and test OIC integrations: adapter configuration, data mapping, error handling, and integration environment governance under architecture direction
• Design and implement Oracle CDM structures: account & contact hierarchy, party merge and deduplication rules, data quality policies, golden record configuration, and cross-module customer data governance
• Enable Oracle AI features with data readiness validation: opportunity scoring, next-best-action, and Fusion Analytics workbook activation
• Support quarterly Oracle release cycles: review release notes, execute regression tests in sandbox, maintain customization inventory for assigned environments
• Produce and maintain delivery documentation: solution design documents, configuration workbooks, data mapping specs, test scripts, and training materials
• Facilitate requirements workshops and UAT with business process owners at director level and below
  
  

The team:

Step into our Sales & Service team, where technology powers business impact and innovation drives everything we do. As a global, dynamic group, we deliver seamless, end-to-end solutions—advising on strategy, implementing advanced CRM or back-office platforms, and enabling continuous business improvement. Here, you’ll collaborate with passionate, creative minds to transform sales models, elevate service excellence, and optimize customer operations. If you’re ready to grow your expertise, make bold ideas real, and help redefine the customer experience for leading organizations, this is your next big move. Join us and shape the future of sales and service!

Qualifications

Must Have Skills/Project Experience/Certifications:

• 6–9 years of enterprise technology consulting or Oracle CX implementation experience
• 4+ years of hands-on Oracle CX Cloud delivery across Sales, CPQ modules
• Hands-on configuration experience in at least two Oracle CX modules, with direct responsibility for build, test, and go-live on a production engagement
• Oracle CPQ Cloud experience: product model configuration, constraint rule authoring, pricing structure definition, and approval workflow build
• Oracle CDM experience: customer data model design, account & contact hierarchy configuration, party merge rules, deduplication policies, and data quality governance
• Working knowledge of Oracle Integration Cloud (OIC): adapter setup, data mapping, error handling, and basic integration pattern selection
• Functional fluency in at least one commercial domain: sales pipeline management, territory & quota, incentive compensation, case management, or field service dispatch
• Experience with Oracle Fusion Data Intelligence or Oracle Analytics Cloud: activating workbooks, building dashboards, defining operational KPIs
• Track record delivering Oracle CX workstreams within multi-stream programs, managing personal scope and milestone commitments
• Experience engaging director-level client stakeholders: leading workshops, presenting configuration designs, facilitating UAT
• Bachelor’s degree in computer science, Information Systems, Engineering, or related field, or equivalent practical experience
  
  

Good to Have Skills/Project Experience/Certifications:

• Active Oracle certifications:
• Oracle CX Sales Implementation Professional
• Oracle CPQ Cloud Implementation Professional
• Oracle CPQ experience in high-volume B2B environments with complex pricing structures or large product catalogs
• Oracle CX Sales experience with preferably PRM experience and overall L2C process knowledge
• Oracle CDM experience in a multi-org or multi-country deployment: master data governance across business units, cross-pillar customer hierarchy alignment (CX, ERP, HCM)
• Exposure to Oracle Eloqua or Responsys: lead scoring configuration, nurture program setup, CRM bi-directional sync
• Experience participating in a CRM displacement program (Salesforce, SAP CRM, or Microsoft Dynamics to Oracle CX)
  

Education :

• BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
  
  

Location:

• Bengaluru/Hyderabad/Pune/Chennai
  
  

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 353646

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