Operations Supervisor

Position Summary

The Operations Supervisor is responsible for managing the daily operations of the resident service team within the community. This includes supervising and mentoring team members, ensuring timely and high-quality service delivery, maintaining resident satisfaction, and coordinating with other departments to uphold the community’s service standards. The Supervisor also plays a supporting role in assisting the Resident Manager in daily operations and resident engagement.

Core Responsibilities

• Supervision & Leadership
• Supervise the resident service team to ensure daily duties are carried out efficiently.
• Provide continuous training and support to team members to ensure service excellence.
• Monitor and evaluate performance, offering guidance, feedback, and addressing any concerns.
• Resident Relations
• Establish and maintain positive relationships with residents, addressing concerns promptly.
• Coordinate with the Resident Manager to escalate and resolve resident issues.
• Support the onboarding of new residents and assist with community show-arounds.
• Encourage regular feedback from residents to improve services and share insights with management.
• Service Coordination
• Oversee daily task distribution and execution by the resident service team.
• Ensure coordination with departments such as housekeeping, maintenance, and F&B.
• Support event planning and execution for resident engagement and well-being.
• Health & Safety Compliance
• Monitor adherence to health and hygiene standards among staff.
• Lead the team in emergency response protocols and provide support to residents during incidents.
• Documentation & Reporting
• Maintain accurate records of service requests, resident interactions, and resolutions.
• Prepare performance reports for service team efficiency and resident satisfaction.
• Maintain and verify resident occupancy data on the digital platform in accordance with community standards.
• Training & Development
• Participate in ongoing development programs to improve professional skills.
• Lead the onboarding and training of new team members to ensure alignment with expectations and community values.
• Team Collaboration
• Conduct regular meetings to review resident feedback, service issues, and operational updates.
• Collaborate with other department supervisors to ensure seamless cross-functional operations.
• Waste Management:
• Ensure strict implementation of waste segregation (wet, dry, recyclable, and hazardous).
• Monitor garbage collection, disposal, and vendor compliance with community’s sustainability practices.
• Vendor Coordination:
• Supervise housekeeping, security, and support staff; plan duty rosters and monitor attendance.
• Conduct regular briefings, training sessions, and performance reviews for staff.
• Verify vendor invoices, service quality, and escalate discrepancies to management.