Operations Manager Content Moderation

Job description:

Job Description Operations Manager – Content Review/Moderation.

Location: Bangalore, India
Band: B3
Experience: 8+ Years
Shift: 24/7 (5 days/week with rotational week offs)
Employment Type: Full-Time

We are looking for an experienced Operations Manager – Content Review to lead large-scale operations in a high-volume, fast-paced content moderation environment. The role demands strong strategic leadership, client management, and operational excellence while managing multiple teams and driving business outcomes.

• Provide strategic direction and leadership to content moderation operations
• Manage end-to-end delivery including Accuracy, AHT, SLAs, Attrition, and Shrinkage
• Lead and mentor Team Leaders and mid-level managers, ensuring high performance
• Build and maintain strong client relationships and ensure stakeholder satisfaction
• Drive revenue attainment, profitability, and business growth opportunities
• Identify process improvement and optimization initiatives to scale operations
• Ensure compliance with policies, quality standards, and governance frameworks
• Lead workforce planning, capability development, and employee engagement initiatives

• Proven ability to lead large teams (80–120 FTEs) in content moderation/BPO environments
• Strong strategic planning and execution capabilities
• Expertise in client and stakeholder management
• Strong analytical and data-driven decision-making skills
• Excellent communication and presentation skills
• Ability to inspire teams, drive change, and work independently
• Agile mindset with ability to work under pressure in a 24/7 work environment

• Graduate in any discipline
• Minimum 8+ years of experience in BPO/ITES or Content Moderation
• Proven experience in managing large teams and operations delivery

• Lean / Six Sigma certification
• Experience in revenue management and P&L ownership.

• Strong observation, analytical, and decision-making skills
• Good understanding of global and trending topics (Geopolitical, Entertainment, Sensitive events)
• Ability to drive continuous improvement and operational excellence

• Language: English (Read/Write/Speak)
• Proficiency Level: CEFR C1
• Nationality: Indian
• Notice Period: Within 30 days preferred

Mandatory Skills: Content Moderation .

Experience: 5-8 Years
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