Onboarding Specialist

Key Accountabilities

JOB DESCRIPTION

• Have an in-depth understanding of DP World’s digital products, its customers, the needs of the various businesses in various regions.
• Understand Business requirements, conduct Product demonstrations and walkthroughs, perform Fit-Gap analysis, perform User trainings, prepare/execute UAT scenarios, Go-Live preparation, support Go-Live and provide Post-Go-Live Hypercare support.
• Help in preparation and review of Product User manuals to be used as part of Business user training.
• Conduct online or in-person training sessions with customers and partners, as required. Own the process to gather requirements for new courses and work in tandem with other teams to develop necessary materials to train customers, partners, and employees.
• Perform other related duties as assigned.
• Develop documentation and training materials for the team, as well as for the customers. Maintain repository of product training videos and materials. Maintain up to date backups of all courses and relevant materials.
• Maintain Learning Management System (LMS), as well as any other software required for training efforts (CRM, file sharing folders, etc.)
• Collaborate with the business, product teams and software engineers to create and revamp training courses according to product updates.
  
  

• Act as an ambassador for DP World always when working; promoting and demonstrating positive behaviours in harmony with DP World’s Principles, values, and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies.
  
  

• 5+ years’ experience, preferably working in the logistics business domain, as and Onboarding/Implementation Specialist/Consultant for a Multi-National Organization
• Demonstrated ability to successfully implement ERP or similar B2B products at multiple Business units.
• Deep knowledge and expertise of different Implementation/Onboarding phases and processes
• Excellent written and verbal communication skills. Understanding various cultures globally is key.
• Demonstrated ability in understanding client requirements, product features and performing fit-gap analysis mapping the client requirements to product.
• Experience working with Agile software development teams in distributed locations with a mix of on and on-offshore resources.
• Ability to travel to various business locations based on need.
• Preferably to have prior experience in preparing sophisticated training courses on user interactions with software.
• Ability to function professionally at a high level in a fast-paced environment with multiple projects, deliverables, deadlines, and stakeholders.
• Highly accountable and team oriented with ability to work cross-functionally.
• Ability to work independently with minimal supervision.
• Effective interpersonal skills, including verbal and written communication