Office Operations Manager

Auxia is building the Agentic Customer Journey Orchestration Platform, redefining how enterprises activate, engage, and retain their customers through intelligent, adaptive AI systems. Backed by $23.5M in funding from top-tier investors - VMG Technology Partners, Stage 2 Capital, and MUFG Innovation Partners - we’re on a mission to make every enterprise truly intelligent.

Our founders, Sandeep Menon (ex-VP Marketing, Google) and Ravi Desu (ex-Global Engineering Lead, WhatsApp Payments @ Meta), are building Auxia with the same ambition and technical excellence that powered global platforms used by billions.

Today, Auxia powers 3B+ daily events, 25K+ queries per second, and 1B+ decisions per day, helping global enterprises like Atlassian, The Guardian, Holley, Comcast, Assurant and many more across US, Asia and Japan, unlock the full potential of their first-party data.

Role Summary

We are looking for an Office Operations Manager to own the end-to-end functioning of our office. This is not a traditional admin role. You will treat the office as a product — ensuring it scales smoothly, supports productivity, and eliminates operational friction for the team.

Core Responsibilities

• Office Operations & Facilities: Ensure office cleanliness, functionality, and upkeep; manage housekeeping, pantry, and maintenance; proactively resolve issues (AC, internet, electricity) and coordinate vendor repairs with quick turnaround.
• Space, Seating & Infrastructure: Own seating allocation and execution; ensure Day 1 workstation readiness for all new joiners; manage desk moves and layout as the team scales; maintain discipline in shared spaces (meeting rooms, collaboration zones).
• Pantry, Cafeteria & Consumables: Manage cooks and helpers; plan weekly menus and map to grocery requirements; ensure hygiene, food quality, and smooth lunch operations; maintain pantry supplies (snacks, beverages, consumables) with usage tracking and defined reorder cycles.
• Inventory & Asset Management: Maintain an effective inventory system across pantry, consumables, office supplies, and assets; track stock levels, usage patterns, and replenishment cycles; maintain records of assets (chairs, desks, monitors) and ensure readiness for new hires and expansion.
• Vendor, Procurement & Cost Management: Manage all office vendors; procure supplies, furniture, and equipment; negotiate pricing, maintain relationships, and optimize costs.
• New Joiner Experience & Coordination: Ensure seamless onboarding (desk readiness and IT coordination); maintain a welcoming office environment; manage visitors and basic front desk coordination when required.
• Ops & Finance Coordination: Track office-related expenses; maintain vendor bills and records; coordinate with finance for timely payments.
• Travel & Guest Logistics: Coordinate travel and stay logistics for visiting US and Japan teammates and external guests (airport transfers, hotel bookings, guest meals); own on-site hosting for customer visits.
• Security & Access Control: Manage keycard and access systems, visitor logs, after-hours access protocols, and CCTV/security systems as the office scales from ~35 to 70+ people.
• Compliance & Statutory Obligations: Ensure compliance with local statutory requirements including Shop & Establishment registration, fire safety norms, labour law for contracted staff (cooks, housekeeping, security), and office insurance.
• Emergency Readiness: Maintain first-aid kits and medical emergency protocols; own incident response for office emergencies (power, water, AC, fire); be reachable after-hours for critical issues.
• Office Expansion & Build-out: Partner on the ongoing BLR office expansion project — coordinate with architecture/interior vendors, manage phased move-in, snag lists, and post-handover issue resolution.

What Were Looking For

• Experience & Core Skills: 4+ years of experience in office operations, admin, or facilities, with the ability to independently manage vendors and facilities end-to-end.
• Ownership & Work Style: Strong ownership mindset with high attention to detail and organization; proactive in identifying and resolving issues before escalation.
• Execution & Problem-Solving: Highly execution-focused—able to drive tasks to completion without constant follow-ups; structured thinker capable of building simple, effective systems (inventory, processes).
• Stakeholder Management: Strong people and vendor management skills, with the ability to handle both internal teams and external partners effectively.
• Languages (Mandatory): Fluent in Kannada, English, and Hindi — essential for effectively managing local vendors, contracted staff, and the diverse internal team.
• Tools (Mandatory): Comfortable with everyday productivity tools — Excel / Google Sheets (inventory trackers, expense logs, vendor lists), Word / Google Docs (vendor contracts, process documents), and basic email/calendar coordination.
• Additional Strengths (Nice-to-have): Experience working in startup environments, scaling offices (30 → 70+ people), and exposure to basic budgeting or cost tracking.