NOC Team Lead

Company Introduction

Availity is one of the leading health information networks in the United States, processing more than 4 billion transactions annually and connecting more than two million healthcare providers and over two thousand technology partners to health plans nationwide. Our teams of technology, business, and customer service professionals in Bangalore, India, are working together to transform healthcare delivery in the United States through innovation and collaboration. Our technologists help develop cutting-edge revenue cycle solutions that help hospitals, health systems, and physicians maximize payments and optimize their workflows.

Availity is a diverse group of people whose talents, curiosity and passion steer the company to create innovative solutions for the US Healthcare industry. If you are a driven, creative and collaborative individual, with exceptional technology skills to drive innovation, we want to hear from you.

Job Description

We are seeking an experienced NOC Operations Manager / Incident Management Lead to lead 24x7 operations, major incident management, cloud infrastructure support, and operational excellence initiatives. This role requires strong expertise in AWS operations, incident command, stakeholder communication, monitoring platforms, and people leadership to ensure high availability and reliability of critical production systems.

Roles & Responsibilities

About Availity

Availity is a leading healthcare technology company focused on simplifying healthcare administration and solving real-world challenges for healthcare providers, health plans, and patients. Our technology helps reduce complexity so providers can spend less time navigating administrative systems and more time focused on patient care.

About Availity India

Availity India is an important part of Availity's global growth journey. Based in Bengaluru, our India teams partner closely with U.S. and global stakeholders across technology, product, operations, customer support, and corporate functions.

Our India organization is being built with a strong focus on ownership, learning, collaboration, engineering excellence, and meaningful business impact. Associates in India have the opportunity to solve complex problems, contribute to global initiatives, and support products and services that are part of the U.S. healthcare ecosystem.

About The Role

We are seeking an experienced NOC Operations Manager / Incident Management Lead to lead 24x7 operations, major incident management, cloud infrastructure support, and operational excellence initiatives. This role requires strong expertise in AWS operations, incident command, stakeholder communication, monitoring platforms, and people leadership to ensure high availability and reliability of critical production systems.

Key Responsibilities

• Lead and manage 24x7 NOC operations and support teams.
• Drive Major Incident Management (P1/P2), bridge calls, and escalations.
• Ensure SLA, MTTR, and MTTA targets are met.
• Govern shift handovers, runbooks, SOPs, and operational processes.
• Hands on Experience on Monitoring tool(Splunk)
• Provide executive and stakeholder communications during critical incidents.
• Manage AWS operational environments including EC2, VPC, Route 53, Security Groups, Load Balancers, and CloudWatch.
• Support Azure operations, Linux, Windows Server, and cloud networking.
• Oversee monitoring operations, alert triage, incident lifecycle management, and ITSM processes.
• Drive automation using PowerShell, Bash, and Python.
• Lead RCA reviews, Problem Management, monitoring optimization, and operational improvement initiatives.
• Mentor and develop NOC engineers while promoting operational excellence.
  
  

Required Qualifications

• 10+ years of experience in NOC Operations, Infrastructure Operations, Production Support, or Incident Management.
• Experience leading large-scale 24x7 operations teams.
• Strong hands-on AWS operational experience.
• Expertise in Major Incident Management and stakeholder communication.
• Strong knowledge of Linux and Windows troubleshooting.
• Experience with ServiceNow or equivalent ITSM platforms.
• Hands-on experience with Splunk, CloudWatch, and enterprise monitoring tools.
• Strong understanding of networking concepts including DNS, Routing, Load Balancing, and Security Controls.
• Experience supporting Kubernetes (EKS), RDS, Azure SQL, Azure Monitor, and Log Analytics.
• Scripting and automation experience using PowerShell, Bash, or Python.
  
  

Preferred Qualifications

• Experience with Grafana, Prometheus, Dynatrace, New Relic, AppDynamics, or Site24x7.
• Knowledge of Terraform, Infrastructure as Code, Git, Rundeck, and CI/CD concepts.
• Understanding of IAM, cloud security monitoring, vulnerability management, and security incident response.
• Experience in Healthcare Technology environments.
• HIPAA awareness and compliance knowledge.
• Knowledge of SRE practices and global follow-the-sun support models.
• Excellent communication, leadership, and decision-making skills.
  
  

Why Join Availity India?

• Meaningful impact: Work on solutions that help simplify healthcare administration and support better provider and patient experiences.
• Global exposure: Partner with U.S. teams and leaders while contributing from India to global business priorities.
• Learning and growth: Be part of a culture that values continuous learning, mentoring, knowledge sharing, and career development.
• Flexible work experience: Work in a way that supports productivity, collaboration, and team needs across remote, hybrid, and office-based models.
• Holistic rewards: Benefit from competitive compensation, health and insurance benefits, paid time off, company holidays, leave benefits, Employee Assistance Program support, and learning programs.
• Inclusive workplace: Join a casual, collaborative, and inclusive environment where associates are encouraged to bring ideas forward.
• Office experience: For office-based associates, Availity India provides amenities such as coffee and tea, subsidized meals, recreation areas, and eligible night-shift transportation support.
  
  

What To Expect From The Hiring Process

Our hiring process is designed to be transparent and engaging. Depending on the role, it may include application review, recruiter discussion, technical or functional assessment, hiring manager interviews, team or leadership conversations, offer discussion, background verification, and onboarding support.

Equal Opportunity Statement

Availity is committed to building an inclusive workplace where all associates feel valued, respected, and empowered to do their best work. We welcome candidates from diverse backgrounds and encourage individuals who are excited by collaboration, innovation, and meaningful impact to apply.

Eligibility

Video Camera Usage

Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

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