MS - IT Infra Cloud - Associate Analyst - Storage Backup Support Admin 3 - Operate

Industry/Sector

Specialism

Management Level

Job Description & Summary

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime.

Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firms code of conduct and independence requirements.

Instructions:

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Job Profile Name:

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Child Name:

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Global LoS:

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Global Network:

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Global Competency Network:

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Go-To-Market:

Managed Services

Sector:

Not Applicable

Programme Type:

Experienced

Additional Responsibilities:

• (This field may be used to describe the daily role, duties and/or purpose of this Job Profile/Job Description. The field is limited to 500 characters, including spaces.)
• The Storage Administrator – Associate is responsible for day-to-day operational support of enterprise storage services in an outsourced / managed services model. The role focuses on creating and managing file shares, applying quotas and permissions, supporting data migrations and cutovers, provisioning block (SAN) storage and S3/object storage, and executing standard changes and incident tasks in line with defined runbooks. Working with senior team members and other infrastructure teams, this role helps ensure storage services remain stable, secure, and performant for business applications.
• Core

Responsibilities

• Create and maintain file shares, quotas, and permissions in line with standards.
• Support file, block, and object storage provisioning using approved runbooks.
• Assist with storage migrations and cutovers, including validation and documentation.
• Monitor incidents and alerts, perform basic troubleshooting, and escalate as needed.
• Execute standard change requests and keep configuration and CMDB records updated.
• Collaborate with infrastructure, application, and vendor teams for issue resolution.

Minimum Degree Required:

Bachelors

Degree Preferred:

Bachelors in science, Computer Science, Engineering

Minimum Years of Experience

2-4 year(s)

Certifications Required:

None

Certifications Preferred

• ITIL® Foundation (IT Service Management).
• Entry-level or associate-level storage/vendor certifications (e.g., Dell EMC, Pure Storage, NetApp, or equivalent).
• Cloud certifications with storage components (e.g., AWS Certified Cloud Practitioner or Associate-level, Azure Fundamentals/Administrator).

Required / Mandatory Knowledge/Skills:

• (character count limit 5000) *PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT*
• 2–4 years in storage operations in an enterprise or managed services environment.
• Hands-on experience with file shares, ACLs/permissions, and quotas.
• Basic understanding of SAN/block and S3/object storage concepts and provisioning steps.
• Familiarity with ITIL-based incident, change, and problem management.
• Ability to follow detailed runbooks with strong attention to detail and documentation.
• Exposure to scripting or automation (e.g., PowerShell, Bash, Python).
• Clear written and verbal communication skills for distributed/team-based work.

Preferred Knowledge/Skills

• (character count limit 5000)* PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. PROVIDES, DEVELOPS, FACILITATES, ETC.)
• Demonstrates familiarity with enterprise NAS platforms (e.g., Dell, NetApp, or equivalent).
• Demonstrates exposure to SAN environments and basic LUN/zoning support.
• Demonstrates experience assisting with storage migrations and cutovers.
• Demonstrates familiarity with S3 or S3-compatible object storage services.
• Demonstrates ability to use storage/capacity tools and contribute to documentation.
• Demonstrates strong customer-service orientation in an outsourced support model.
• Should possess knowledge about following SAN products -
• Dell Powerscale OneFS,. Supearna Ransomeware, Cloudpools, Unity, Symantex, Treesize, Pure 1, Powershell scripting, VPLEX Management, Unispher, Recoverpoint, SRDF, Powermax Solutions enabler, Connectrix Manager,Brocade/Broadcom OS, Dell ECS Management & powerstore Console, Arxscan Capacity Reporter, Dell CloudIQ, Dell Live Optics, AWS Standard S3 Buckets, AWS S3IA,AWS Deep Archive

Travel Requirements

Job Posting End Date