Manager-Technology Servicenow Development

Overall Purpose: Oversee and optimize team performance by supervising, coaching, and managing non-management IT and clerical/administrative employees across various shifts, ensuring operational efficiency and adherence to industry standards.

Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:
• Team Management and Operations: Oversee scheduling, attendance, and workflow. Establish and implement operational procedures.
• Problem Analysis and Resolution: Analyze issues, support problem-solving, and drive process improvements.
• On-Call and 24/7 Support: Provide on-call support and ensure 24/7 coverage as needed.
• Labor Management and Compliance: Manage within labor contract parameters and assists in resolution of Labor issues including disciplinary actions for non-management staff.


Job Contribution: Oversees the daily operations of their team, ensuring that tasks are completed efficiently and effectively. This role focuses on immediate team management, task delegation, and the resolution of day-to-day issues. Typically leads occupational staff within the organization. Responsible for influencing decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates. Supervisor: Yes

Environmental Requirements: This position may be responsible for contributing to AT&Ts compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work related to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or air emissions.

Education/Experience: Bachelor’s degree (BS/BA) desired in Computer Science. 3+ years of related experience.

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AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.