Manager Service Delivery

Manager – Service Delivery, Data & Analytics

(Customer‑Facing Delivery Leader)

Role Summary

The Manager – Service Delivery, Data & Analytics is a senior, customer‑facing delivery leader who owns complex Data & Analytics solutions end‑to‑end while leading a team of Leads and Principals.

This is a player‑coach role combining principal‑level technical credibility and delivery ownership with people leadership to ensure consistent, high‑quality execution across customer engagements.

Key Responsibilities

• Act as a trusted delivery and technical advisor to airline customers.
• Lead problem discovery; shape and support selling of Data & Analytics solutions.
• Own delivery outcomes across implementations, migrations, and enhancements.
• Provide hands‑on technical leadership for architecture, design reviews, and complex issue resolution.
• Manage, coach, and develop a team of Leads and Principals, including performance management and career development.
• Align talent to customer engagements and ensure delivery excellence across the portfolio.
• Partner with Product, Engineering, Architecture, and SRE to unblock delivery challenges.
  
  

• Strong hands‑on Java experience; Python for data and automation.
• Cloud‑native and data platform expertise (microservices, streaming, event‑driven architectures).
• Enterprise integration and API platform experience.
• Airline industry experience required.
• Proven experience leading senior technical talent.
  
  

• Maintains principal‑level technical credibility while leading people and outcomes.
• Operates with high autonomy in customer‑critical environments.
• Accountable for both delivery results and team effectiveness.