Manager - QHSE

About Swiggy Instamart:

Swiggy Instamart, is building the convenience grocery segment in India. We offer more than 40000 items to our customers within 10-15 mins. We are striving to augment our consumer promise of enabling unparalleled convenience by making grocery delivery instant and delightful. Instamart has been operating in 120+ cities across India and plan to expand to a few more soon. We have seen immense love from the customers till now and are excited to redefine how India shops.

Key Responsibilities:

• Food Audit Project Management: End-to-end planning, execution, and project management of internal and external quality and food safety audits across all food categories.

• CAPA & Non-Compliance Closure: Drive root-cause analysis and timely closure of non-compliances (NCs) across all darkstores/fulfillment centers.

• Cross-Functional Collaboration: Partner closely with darkstore operations, supply chain, category, and central quality teams to establish seamless compliance workflows.

• Regulatory Compliance: Ensure strict adherence to FSSAI norms, state food safety regulations, and industry-standard hygiene practices.

• Customer Satisfaction & IGCC: Manage Inbound/Outbound Goods Control Center (IGCC) processes to directly improve product quality and boost overall customer satisfaction metrics.

• AI-Driven Continuous Improvement: Leverage AI tools and automated quality management systems to analyze audit data, predict compliance risks, and streamline reporting.

Requirements & Qualifications:

• Experience: 6+ years of experience in Quality, Health, Safety, and Environment (QHSE), strictly preferred from the Quick Commerce (Q-Commerce) or e-grocery sector.

• Certifications: Strong knowledge of FSSAI regulations; valid FoSTaC (Food Safety Training and Certification) certification is highly preferred.

• Technical & Analytical Skills: Advanced analytical capabilities for data-driven decision-making, with direct exposure to using AI tools for process optimization.

• Soft Skills: Superior written and verbal communication skills, paired with strong executive presentation capabilities.

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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.