Manager MDM Operations

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Data Analytics & Computational Sciences

Job Sub Function

Business Intelligence

Job Category

People Leader

All Job Posting Locations:

Bangalore, Karnataka, India

Job Description

The Manager, Master Data Management (MDM) Operations is an operational leader responsible for delivering high-quality customer and vendor master data services that enable business performance across Johnson & Johnson. This role serves as a key stakeholder-facing partner to the MedTech and Innovative Medicine sectors and ensures master data execution is aligned to business priorities.

This leader operates with a strong customer-first mindset, simplifying processes from an “outside-in” perspective to improve speed, accuracy, and transparency. Guided by our C.E.O. leadership behaviors — Compete, Execute, Optimize — this role drives value creation by elevating operational excellence, enabling data-driven decisions, and continuously improving how master data supports patients, customers, and teams.

This role is critical to enabling trusted, high-quality master data that powers business operations, compliance, and customer experience—directly supporting growth, efficiency, and value creation across sectors.

Key Responsibilities

• Maintain Operational Excellence
• Adhere to relevant laws and regulations, and follow the guidelines outlined in the J&J Credo.
• Responsible for leading operational aspects of customer and vendor master data operations team, ensuring workflow, exceptional performance, and strict compliance with established timelines and budgets.
• Be the main contact person for internal team members, offering support and guidance on data operations.
• Create strategic and practical plans to accomplish the objectives of Master Data Operations and effectively communicate these plans to the internal team and relevant groups.
• Engage strategically with business partners, collaborating with them to deliver business initiatives.
• Lead regional/global programs that align with department strategies, including process improvements, value collection, metrics, and operational reviews.
• Implement and support tools and processes that improve data operations execution, driving continuous improvement and operational efficiency.
• Lead and prioritize projects, ensuring effective communication with partners and internal team members, resource allocation, and resolution of resource constraints.
• Present complex data concepts to management, team members, and non-technical audiences, demonstrating your ability to communicate effectively across all levels of the organization.
• Collaborate with the Master Data Operations leadership team to make data-driven decisions and implement business intelligence tools that enhance operational effectiveness.
• Ensure strict compliance with policies and procedures to achieve the organization's goals and objectives for the Master Data Operations service delivery area.
• Talent Management
• Lead, develop, and retain talent through coaching, mentorship, and engagement.
• Provide direction, development planning, and performance feedback in accordance with J&J Career Management processes.
• Stakeholder Partnership & Business Enablement
• Serve as a trusted advisor to stakeholders across MedTech and Innovative Medicine, aligning master data services to business needs.
• Build strong, collaborative partnerships to influence outcomes and enable strategic initiatives.
• Champion a customer-centric approach, improving the end-to-end experience and enabling timely, accurate data to support operations and growth.
• Review metrics and performance on a routine basis.
• Drive innovative solutions
• Generate innovative ideas and identify process improvements that align with global standards, driving continuous improvement and staying ahead of industry trends.
• Embrace new ideas, rapid change, and emerging technologies to revolutionize data operations and deliver world-class solutions.
  
  

Education

• Candidates must have at least a university degree in Finance, Business, or a related field, or possess equivalent academic qualification.
  
  

Required

• 12+ years of relevant experience, including a minimum of 3 years in a people leadership role.
• Minimum of 2 years of data management or similar operational management experience in the context of large ERP platforms like SAP.
• Strong business and technical knowledge, with a deep understanding of all supply chain data elements, processes, and organizational support models.
• Excellent written, oral, and presentation skills.
• Exceptional organizational and prioritization abilities
• Ability to build strong collaborative relationships, influence multiple partners, and establish common goals and objectives while delivering outstanding outcomes.
• Strong conflict resolution and negotiation skills.
• Ability to lead and influence teams, driving a culture of harmonization, process improvement, and value creation.
  
  

Preferred

• Experience in a shared services center of a multinational corporation is desirable.
• Familiarity with digital/intelligent automation capabilities.
  
  

Required Skills

Preferred Skills:

Advanced Analytics, Business Intelligence (BI), Business Process Management (BPM), Business Savvy, Collaboration, Cross-Functional Collaboration, Data Analysis, Data Governance, Data Privacy Standards, Data Quality, Data Visualization, Developing Others, Inclusive Leadership, Leadership, Performance Measurement, Tactical Planning, Team Management, Transparency Reporting, Workflow Analysis

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