Manager LG Mortgage Asset Specialist MSF

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Business Description: 

International Wealth and Personal Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. International Wealth and Personal Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

Role Purpose:

• The bank primarily depends on the asset products (Mortgage, Personal Loans, Loan Against Securities etc) to build its assets business.
• The assets business is extremely technical and with each region of India operating under different local regulations.
• Accordingly, The Branch assets specialist is a subject matter expert is needed for the fulfillment of asset product applications sourced by Relationship Managers (RMs) building a support system to ensure seamless processing of these applications within the system.
• It involves interaction with various stakeholders both within HSBC and outside of HSBC ( Risk Team, Builders, Societies etc)

Principal Accountabilities:

• Responsible for Asset product disbursals of the Branch
• Back-end support to Branch RMs in the end-2-end process of sourcing to disbursal of any asset product applications.
• Effective co-ordination with internal & external stakeholders 
• Regular monitoring of status of logged in applications.
• The Asset Specialist will play a crucial & challenging role in increasing business & Staff Activation of the branches.
• With branch staff having limited expertise in handling complex Asset product applications, the incumbent will also play the role of a coach & mentor for the RMs.
• The role holder will need to display effective working capabilities in handling these challenges in a dynamic environment.
• The assets business accounts for major share of retail lending portfolio. It has been identified as an area of focus and is expected to be a key contributor to profitability going forward. 
• The branch sourced assets products are expected to contribute 50-70% of monthly disbursals.
• A strong and effective specialist role will need to be in place to ensure that this source of business is not at risk.
• By participating in all aspects of the sales process, the incumbent of this position will be a key contributor to the achievement of these targets.
• Primary responsibility for them is to help Relationship Manager achieve targets by ensuring seamless asset product disbursals
• The incumbent would effectively carry the direct accountability for achieving assets disbursals of the Branch reporting directly into the BM.

Customers / Stakeholders

• Developmental & coaching intervention for the branch RMs
• Effective co-ordination with all stakeholders
• Identify cross-sell opportunities for other product lines and sell / refer these to the RMs

Qualifications

• Graduate with 2 to 5 years of experience
• Demonstrate behaviours consistent with HSBC Values
• Proven adherence to controls and compliance with no significant breaches
• Market/Competition Product Knowledge 
• In depth understanding of the bank’s assets sourcing and disbursal process
• Organizing skills & Problem solving skills

Pro-tip : Familiarity with AI-enabled tools is an advantage.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India