Manager- GHRSS Content Development

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right.

We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive.

At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Founded in 2006, the Gallagher Center of Excellence (GCoE) upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.

Overview

This is a unique & critical role that will be responsible for managing the Learning & Development (L&D), Talent Management, Program management and Employee Listening Shared Services for Gallagher Businesses globally. From Learning Administration and Lifecycle management to Content Design, Development & Maintenance, to employee surveys, performance and career management processes, this role will oversee myriad learning and talent services as well as create opportunities for new collaborations with global business units.

Responsibilities

How youll make an impact

• You will be a trusted L&D and Talent Management Manager who will work in close partnership with global L&D and HR Teams on implementing & managing various L&D, Talent and Employee Listening programs/services to support business needs.
• Oversee Content Development process for driving efficiencies leveraging AI and authoring tool integrations. Build capabilities for consulting, Blended learning solutions and ILT’s.
• Success in this role will entail having a results-driven pragmatic mind, establish systems and processes in place, being comfortable in influencing without authority where required and being adaptable in a fast-paced environment.
• Provide effective Project Management to proactively identify and manage service transition opportunities ,stabilize delivery and establish standard processes.
• Drive innovation & BPR (Business Process Reengineering) initiatives to enhance effectiveness, efficiency, & impact of L&D, Talent Management, and Employee Listening Shared Services and Content Development teams.
• Drive capability of Program managers across L&D Global and GCOE Learning teams, build Center of Excellence and standardize the framework.
  
  

Qualifications

About you

• Education-Any Graduate or Post Graduate (Bachelor degree with relevantexperience will be considered) – preference would be given to HR Specialization.
• Licenses/Certificates
• Must Haves – Instructional Design/L&D Certifications, PMP
• Good to Have – Six Sigma Black/Green Belt, experience with Oracle HCM Cloud,Qualtrics, CSOD
• Work Experience - 12-15yrs Years of Relevant work exp in GCC environment is a must.
  
  

Skills And Competencies -

• Extensive experience/proven track record of working with global stakeholders
• Good to have – AI exposure
• Experience working in a matrix work reporting model
• Strong leadership skills
• Excellent communication & presentation skills Strong people interaction & management skills
• Ability to Influence & Engage in impactful conversations
  
  

Additional Information

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level, these benefits may improve:

• Medical Insurance and Parental Medical Insurance
• Accidental Insurance and Life Insurance
• Retirals - Employee Gratuity, Future Service Gratuity benefit - Group Term Life, Employee Provident Fund, National Pension Scheme
• Flexi Benefits Plan – Tax Savings Plans
• Educational expense reimbursement
• Annual Leave/ Maternity & Paternity Leave/ Additional paid ML, Mental Health Day
  
  

Other benefits include:

• Employee Wellness Programs
• Training programs
• And more..
  
  

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.

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