Manager - Digital Product Management

Job Description

As part of the Global Merchant & Network Services group (GMNS) the GMNS Product team is at the core of American Express, uniquely positioned to service every business unit and customer across the Enterprise. Each year, we power billions of transactions through our global payments network, serving our Issuing and Acquiring businesses in more than 170 markets worldwide. We are driving a strategic, multi-year transformation to modernize our Acquirer solutions to build innovative products, services, and capabilities that will anticipate our merchant and acquiring partner’s needs. This is a strategic priority for GMNS as it becomes increasingly important that we stay competitive with the rise of intermediaries, can quickly adapt to an ever-changing regulatory environment and are developing strong value-added services that deepen the relationships with our acquiring customers.

Reporting to the Director of Acquirer Platform Transformation, this role will be responsible for driving the day-to-day execution of the Acquiring modernization strategy and product roadmap . You will play a critical role in translating strategy into action—ensuring we are delivering high-impact product capabilities while continuously incorporating customer insights, market intelligence, and competitive dynamics into our approach.

This is an ideal opportunity for a product leader who thrives at the intersection of execution, customer-centricity, and commercial impact .

Responsibilities

As a key member of this team, your responsibilities will include:

• Own roadmap execution: Drive the end-to-end execution of the Acquiring product roadmap, ensuring timely and high-quality delivery of prioritized features and capabilities.
• Translate strategy into action: Operationalize the broader Acquirer modernization strategy into clear product priorities, requirements, and deliverables.
• Champion the voice of the customer: Incorporate feedback from merchants, partners, and internal stakeholders to shape product decisions, improve user journeys, and eliminate friction.
• Leverage market and industry insights: Continuously assess competitive trends, regulatory changes, and emerging industry dynamics to inform product direction and identify new opportunities.
• Drive go-to-market strategy and execution: Partner cross-functionally to define positioning, rollout plans, and adoption strategies for new capabilities, ensuring successful launches and measurable impact.
• Define success and measure outcomes: Establish clear KPIs (e.g., adoption, revenue impact, cost efficiency, customer satisfaction) and use data to inform decisions and iterate post-launch.
• Collaborate across teams: Work closely with engineering, delivery, design, and business stakeholders to align on priorities, manage dependencies, and ensure seamless execution.
• Lead discovery and prioritization: Conduct ongoing discovery to identify opportunities, define requirements, and maintain a well-prioritized backlog aligned to business goals
  
  

Qualifications

The successful candidate will have the following:

• Product management experience: 3+ years of experience in product management or product development, with exposure to end-to-end product lifecycle management. Experience in payments or acquiring is strongly preferred.
• Execution-focused mindset: Proven ability to drive delivery in complex, matrixed environments, balancing multiple priorities and timelines.
• Customer-centric thinker: Demonstrated ability to incorporate customer insights into product decisions and improve end-to-end experiences.
• Market-informed decision maker: Ability to synthesize industry trends, competitive dynamics, and data into actionable product strategies.
• Go-to-market experience: Experience supporting or leading product launches, including positioning, rollout planning, and performance tracking.
• Analytical and data-driven: Strong ability to define metrics, analyze performance, and make informed tradeoffs.
• Strong communicator: Ability to clearly articulate complex ideas and influence stakeholders across all levels of the organization.
• Collaborative and adaptable: Comfortable working across global teams and navigating ambiguity in a fast-paced environment.
  
  

Qualifications/We’re Interested In Hearing From People Who Have

• Strong analytical skills with the ability to gather and interpret data to make informed product decisions
• Strong project management aptitude, preferably including understanding of Agile methodology and practices.
• Strong aptitude for balancing multiple deliverables simultaneously, using effective prioritization and multi-tasking skills
• Flexibility and readiness to work within a global team.
  
  

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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