Learning Support Professional - Know Your Customer Vertical

Job Description

Job Description

Join JPMorganChase and make a meaningful impact by strengthening how we deliver consistent, high-quality Know Your Customer (KYC) practices across the firm. In this role, you'll help elevate due diligence quality, improve operational consistency, and support a strong risk and control culture in a fast-paced, highly regulated environment. You'll work alongside talented teams who value innovation, continuous improvement, and practical solutions that enhance both regulatory outcomes and the day-to-day experience of our stakeholders.

As a Learning support professional in the KYC Learning, you will translate complex KYC policy and process requirements into clear, practical learning that measurably improves due diligence accuracy, completeness, and timeliness. You will deliver onboarding and refresher sessions, develop and maintain training materials, and partner closely with Operations and cross-functional teams to drive consistent execution and continuous improvement. This role offers the opportunity to deepen your expertise in KYC and learning enablement while contributing directly to the firm's control environment and operational excellence.

Job Responsibilities

• Facilitate and deliver training across KYC/LDD processes, including onboarding, refresher sessions, and targeted deep-dives.
• Partner with internal stakeholders to align learning content to regulatory standards and required KYC procedures, supporting high-quality and timely completion of client-level due diligence.
• Translate data collection and verification requirements into practical learning materials (standard operating procedures, job aids, decks, FAQs) that reinforce accurate and complete KYC records.
• Maintain and update learning content in line with policy and procedure changes; manage version control and adoption of updates.
• Evaluate learning effectiveness using available data (e.g., attendance/completion, knowledge checks, learner feedback, quality outcomes) and recommend the right learning solutions (e.g., job aids, microlearning, targeted deep-dives) to close gaps.
• Support all aspects of client onboarding, including fulfillment of Anti-Money Laundering (AML) and KYC requirements, by enabling consistent process execution.
• Support program governance through planning, action tracking, risk/issue documentation, meeting notes, and status reporting to ensure timely closure of deliverables.
  
  

Required Qualifications, Capabilities, And Skills

• Demonstrated experience with KYC and local regulatory requirements (LDD), including process understanding and practical application.
• Strong facilitation skills (managing group dynamics, handling Q&A, driving clear outcomes).
• Strong written and verbal communication; comfortable presenting to varied audiences.
• Proven stakeholder management skills; ability to align across teams and priorities.
• Ability to evaluate learning and performance data, interpret patterns, and recommend fit-for-purpose learning interventions to improve outcomes.
• Strong organizational skills with the ability to manage multiple tasks, timelines, and dependencies.
• Proficiency with digital tools and platforms used to create, manage, and deliver learning content (strong digital and tech literacy).
  
  

Preferred Qualifications, Capabilities, And Skills

• Experience building and maintaining training curricula, job aids, or enablement content in regulated environments.
• Familiarity with operating procedures and a control/audit mindset (risk and quality orientation).
• Hands-on experience in client onboarding systems and/or workflows supporting KYC due diligence.
  
  

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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