Lead Service Analyst

Reference 260002HJ

Responsibilities

This position is responsible for providing end-to-end priority production governance across organization. This role will be a part of organization’s OPM SSM. He/She is required to provide expert level support on the end-to-end problem management for the organization’s infra & applications. One of his/her duties will be to provide training to the existing team on production & best practices

Required

Profile required

Experience Req: 7+ Years - Managing the stakeholder meetings with appropriate analysis on the trend. French Language is a mandate for this profile. - Manage end to end lifecycle of Problem, - Experienced at managing escalations and major incidents driving the incident bridge as well as the stakeholder communication. - As a member of the Production Group, you will work closely with a team of experienced professionals to ensure the success of our missions - a) IT Quality of service: This mission is carried out through: - Animation of a governance involving all teams responsible for incident and problem management (in the sense of ITIL) of all IT departments. - Definition, improvement, and production of Group reporting on IT quality of service in connection with all IT departments and second line of defense (LOD2). - Monitoring of action plans to remedy major incidents impacting several businesses.

Business insight

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We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status”.

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