Lead - Laboratory Service Engineer

Position Summary

Responsible for preventative/corrective maintenance, troubleshooting, upgrades, and calibration on equipment in the applications lab. Performs maintenance using required PPE, which may include APR (Air Purifying Respirator) and/or SCBA (Self-Contained Breathing Apparatus) for safe handling of hazardous materials. Works closely with and supports Process Development, Hardware, and Software Engineering departments’ R&D activities and customer demos/commits. Installs and supports prototype equipment and may develop procedures and documentation as needed in support of design and R&D activities. May travel domestically and internationally to customer sites to address tool/system issues that cannot be resolved without their support. Occasionally trains Field Service Engineers, Engineering Technicians, other Laboratory Service Engineers, or Process Engineers from regional accounts.

The Impact You’ll Make

You will ensure smooth operation of lab tools, contribute to R&D success, and provide technical expertise for troubleshooting and upgrades, enabling Lam to deliver innovative solutions to customers.

What You’ll Do

Primary Responsibilities:

• Complete all tasks without direct supervision; leverage experience to recommend solutions for issues in the lab.
• Provide input on procedures and complete more complex software tasks on lab tools.
• Develop troubleshooting skills and resolve issues across multiple areas of a tool.
• Act as primary trainer for Level 1 and Level 2 Lab Service Engineers.
• Lead tool installs, upgrades, and support activities.
• Develop and test procedures; lead software issue resolution on lab tools.
• Understand processes running on tools and interactions between hardware and process.
• Provide instruction on complex technical topics to internal staff.
• Collect, document, and maintain product configuration information.
• Explain product configurations, processes, and specifications for products in region.
• Analyze and discuss alternatives with multiple stakeholders.
  
  

• A seasoned, experienced professional with full understanding of area of specialization.
• Ability to resolve a wide range of issues creatively and effectively.
• Completes own role independently or with minimal supervision.
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
• Minimum qualification is Diploma with relevant experience of 8 years.
  
  

• Experience in troubleshooting systems in all areas of a tool.
• Ability to lead tool installs and upgrades.
• Strong understanding of process-hardware interactions.
• Skilled in training and mentoring junior engineers.
  
  

• Technical Expertise
• Problem Solving and Innovation
• Communication and Collaboration
• Leadership and Training
• Continuous Improvement