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We are seeking a Lead Business Analyst with extensive experience in the energy domain to translate complex business needs into actionable requirements and drive successful product delivery through cross-functional collaboration.

Responsibilities

• Translate customer, commercial, operational, and technical needs into clear, detailed requirements documentation, including user stories, acceptance criteria, process flows, edge cases, dependencies, and non-functional requirements
• Validate requirements and solution concepts with users, customers, operations teams, and engineering through interviews, workshops, prototypes, pilots, and feedback loops to ensure solutions solve the right problems before scaling
• Build user-centric, data-driven products by championing products and features from conception to implementation
• Determine customer needs through persona-based research and product feedback, and help define the overall customer journey
• Develop features that integrate into a variety of technical environments using Agile / SCRUM methodology, effectively managing tradeoffs on scope, resources, timeline, and customer benefit across multiple, complex feature sets
• Run beta and pilot programs with early-stage products
• Drive product launches through collaboration across cross-functional teams
• Create knowledge sharing tools and documents, including user guides, FAQs, and training videos

Requirements

• Bachelor's Degree
• 10-15 years of experience in business analysis, including a minimum of 7-9 years as a product manager within a technology environment, with a record of successfully delivering complex products, preferably SaaS products and self-service applications
• Self-motivated and team-oriented individual with a passion for making an impact
• Experience managing dependencies and gaining the agreement and trust of stakeholders to deliver a successful product
• Background collaborating with software engineering and development teams
• Exceptional organizational skills, meticulous attention to detail, critical thinking, and the ability to manage multiple priorities
• Proficiency in Rally, JIRA, and Confluence, along with other development management tools
• Expertise in the energy domain, Agile methodology, and risk management
• Skills in BRD, FRD, and requirements gathering

Nice to have

• Experience with electric vehicle charging software offerings and EVs