Job Description

  • Lead end-to-end billing operations and deliver agreed KPIs, controls and customer outcomes.
  • Manage team capacity, performance, cross-training, succession and engagement.
  • Own escalations, ageing actions, governance inputs and corrective-action closure.
  • Review high-risk transactions, reconciliations, exceptions and month-end deliverables.
  • Partner with stakeholders to standardize processes and improve upstream data quality.
  • Drive automation, analytics and continuous-improvement initiatives.

Ensure SOP, business continuity, audit and compliance readiness.

Responsibilities

  • Lead end-to-end billing operations and deliver agreed KPIs, controls and customer outcomes.
  • Manage team capacity, performance, cross-training, succession and engagement.
  • Own escalations, ageing actions, governance inputs and corrective-action closure.
  • Review high-risk transactions, reconciliations, exceptions and month-end deliverables.
  • Partner with stakeholders to standardize processes and improve upstream data quality.
  • Drive automation, analytics and continuous-improvement initiatives.

Ensure SOP, business continuity, audit and compliance readiness.

Qualifications

Bachelor or Master degree - 9-12 years of relevant AR / billing experience.


Job Details

Role Level: Executive-Level Work Type: Full-Time
Country: India City: Bengaluru ,Karnataka
Company Website: http://www.exlservice.com Job Function: General Management
Company Industry/
Sector:
Business Consulting and Services

What We Offer


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