Lead Analyst - MS Exchange SME

Position Description

Company Profile:

Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.

Job Title: Lead Analyst - MS Exchange SME

Position: LA

Experience:10+ yrs

Category: IT Infrastructure

Main location: Bangalore

Position ID: J0426-1732

Employment Type: Full Time

Qualification: Bachelors degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description:

Role Overview

Key Responsibilities

• Architect, administer, and optimize enterprise-level Microsoft Exchange (On-Prem & Online) and Office 365 environments, ensuring high availability, security, and compliance.
• Act as a Tier-3 escalation point for critical messaging issues, performing advanced troubleshooting and root cause analysis across hybrid infrastructures.
• Design and implement migration strategies for Exchange Online and hybrid deployments, ensuring seamless integration with Active Directory and other enterprise systems.
• Monitor and analyse system performance, proactively identifying bottlenecks and implementing robust solutions to maintain optimal service delivery.
• Develop and enforce best practices, governance policies, and security standards for messaging platforms.
• Automate administrative tasks using advanced PowerShell scripting and other automation frameworks to improve operational efficiency.
• Collaborate with cross-functional teams to evaluate emerging technologies, recommend improvements, and drive modernization initiatives.
• Maintain comprehensive documentation for architecture, processes, and troubleshooting guides.
• Provide technical leadership and mentorship to junior engineers and support teams.
• Ensure compliance with ITIL processes, including incident, problem, and change management.
  
  

Required Skills & Experience

• 10+ years of progressive experience in enterprise messaging platforms, including Microsoft Exchange (On-Prem & Online), Office 365, and hybrid environments.
• Proven expertise in Active Directory, DNS, SMTP, POP/IMAP protocols, Email Gateways and related networking fundamentals.
• Strong proficiency in PowerShell scripting for automation and remediation.
• Hands-on experience with large-scale migrations, tenant management, and license optimization.
• Deep understanding of Office 365 capabilities, service descriptions, and security/compliance features.
• Experience with Microsoft System Center Configuration Manager (SCCM) and integration with messaging platforms.
• Familiarity with monitoring tools for log analysis and performance optimization.
• Certifications preferred: Microsoft Certified Solutions Expert (MCSE), Microsoft 365 Certified: Enterprise Administrator Expert, ITIL Foundation.
  
  

Desired Attributes

• Strategic thinker with architectural mindset and ability to design scalable, resilient messaging solutions.
• Exceptional problem-solving and analytical skills, capable of resolving complex technical challenges under pressure.
• Strong communication and leadership skills to influence stakeholders and guide technical teams.
• Passion for innovation and continuous improvement in enterprise messaging technologies.
  
  

Profile Required: ACE can help you write this job description (go/ACE)

Key Responsibilities

• Architect, administer, and optimize enterprise-level Microsoft Exchange (On-Prem & Online) and Office 365 environments, ensuring high availability, security, and compliance.
• Act as a Tier-3 escalation point for critical messaging issues, performing advanced troubleshooting and root cause analysis across hybrid infrastructures.
• Design and implement migration strategies for Exchange Online and hybrid deployments, ensuring seamless integration with Active Directory and other enterprise systems.
• Monitor and analyse system performance, proactively identifying bottlenecks and implementing robust solutions to maintain optimal service delivery.
• Develop and enforce best practices, governance policies, and security standards for messaging platforms.
• Automate administrative tasks using advanced PowerShell scripting and other automation frameworks to improve operational efficiency.
• Collaborate with cross-functional teams to evaluate emerging technologies, recommend improvements, and drive modernization initiatives.
• Maintain comprehensive documentation for architecture, processes, and troubleshooting guides.
• Provide technical leadership and mentorship to junior engineers and support teams.
• Ensure compliance with ITIL processes, including incident, problem, and change management.
  
  

Required Skills & Experience

• 10+ years of progressive experience in enterprise messaging platforms, including Microsoft Exchange (On-Prem & Online), Office 365, and hybrid environments.
• Proven expertise in Active Directory, DNS, SMTP, POP/IMAP protocols, Email Gateways and related networking fundamentals.
• Strong proficiency in PowerShell scripting for automation and remediation.
• Hands-on experience with large-scale migrations, tenant management, and license optimization.
• Deep understanding of Office 365 capabilities, service descriptions, and security/compliance features.
• Experience with Microsoft System Center Configuration Manager (SCCM) and integration with messaging platforms.
• Familiarity with monitoring tools for log analysis and performance optimization.
• Certifications preferred: Microsoft Certified Solutions Expert (MCSE), Microsoft 365 Certified: Enterprise Administrator Expert, ITIL Foundation.
  
  

Desired Attributes

• Strategic thinker with architectural mindset and ability to design scalable, resilient messaging solutions.
• Exceptional problem-solving and analytical skills, capable of resolving complex technical challenges under pressure.
• Strong communication and leadership skills to influence stakeholders and guide technical teams.
• Passion for innovation and continuous improvement in enterprise messaging technologies.
  
  

Behavioural Competencies :

Proven experience of delivering process efficiencies and improvements

Clear and fluent English (both verbal and written)

Ability to build and maintain efficient working relationships with remote teams

Demonstrate ability to take ownership of and accountability for relevant products and services

Ability to plan, prioritize and complete your own work, whilst remaining a team player

Willingness to engage with and work in other technologies

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Life at CGI:

It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons

Come join our team, one of the largest IT and business consulting services firms in the world

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

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