KYC Team Leader

Payoneer is looking for an KYC Team Leader, to be based in Bangalore, India

What’s the job?

Are you an energetic, motivated self-starter who can learn quickly in a fast-paced environment? Are you a passionate, committed professional with a keen sense of people, high intellectual curiosity, strong work ethic and accountability? Is this you?

• People Development: Manage and develop a team of backend support associates, including KYC (Know Your Customer), ensuring they meet career development goals.
• Operation Excellence: carry SLA targets and customer support matrix, enhance the team’s capability through quality and training initiatives.
• Customer Experience: Understand end-to-end customer experience and map best practices in the market, identify gaps and operational process opportunities, and drive continuous improvements to better meet business needs.
• Stakeholder Management: Collaborate with various business departments and operational departments, including customer care, risk, and compliance.

We’re looking for:

• Bachelor’s degree holders
• 8+ years’ experience in the operation or customer support field, 2+ years in working in KYC and working with multiple stakeholders
• Finance, Banking and Fintech operations management experiences would be a great advantage.
• Fintech/banking/financial industry background (especially with online payment process experience) would be an advantage.
• Ability to communicate/interact with management and key stakeholders.
• Hands-on experience and attention to details
• Proficient English skills – Spoken & written. And speaking knowledge of Hindi is desirable.