We are seeking an experienced Key Accounts Manager - Quick Commerce to drive growth and manage relationships across leading Q-commerce platforms. This role is responsible for owning account performance end-to-end, including revenue, profitability, assortment strategy, and platform visibility. The ideal candidate brings strong experience in e-commerce/Q-commerce ecosystems within the FMCG sector and excels at combining data-driven decision-making with strategic account management.
Requirements
Key Responsibilities
Business Management & Growth
Own the P&L for Q-commerce accounts, delivering on revenue, profitability, and market share targets
Develop and execute platform-specific business plans aligned with growth objectives
Build and maintain strong relationships with platform category managers and leadership teams
Assortment, Listings & Content
Drive product listings, catalogue optimization, and assortment planning
Ensure accurate product content including images, descriptions, keywords, and taxonomy
Identify assortment gaps using consumer insights and platform data
Promotions & Visibility Planning
Plan and execute promotional campaigns, banner ads, brand stores, and visibility initiatives
Monitor campaign performance and optimize investments for maximum ROI
Collaborate with marketing teams on performance marketing and platform campaigns
Demand Forecasting & Supply Coordination
Partner with supply chain teams to ensure optimal stock availability and replenishment
Maintain high fill rates, minimize cancellations, and ensure seamless order fulfillment
Monitor stock levels and manage inventory planning during peak demand periods
Data Analytics & Performance Tracking
Analyze sales performance, consumer behavior, competitive trends, and platform insights
Prepare regular dashboards covering GMV, margins, ROI, and platform scorecards
Recommend actionable insights to drive growth and improve performance
Commercials & Negotiation
Lead negotiations on margins, trade terms, visibility budgets, and annual plans
Manage financial processes including claims, payments, and agreements
Ensure strong financial discipline across all platform partnerships
Cross-Functional Collaboration
Work closely with supply chain, finance, marketing, category, and R&D teams
Drive successful product launches through coordinated planning across functions
Key Requirements
MBA or Masters degree in Marketing, Sales, or Business Management (preferred)
4-6 years of experience in key account management within Q-commerce or e-commerce (mandatory)
Strong understanding of FMCG, food, beverages, or commodity categories
Proven experience managing online platforms, fulfilment cycles, and promotional mechanics
Excellent communication, negotiation, and stakeholder management skills
Strong analytical capabilities with proficiency in Excel, dashboards, and data tools
High ownership mindset with the ability to thrive in fast-paced environments
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