Job Title DEX - Nexthink Administrator

Location – Bangalore 

Hours of Work The hours of work for this role is as shown below (all times are UK 

time) 

▪ Monday to Friday 08.00 - 17.00 or 09.00 - 18.00 for the 

completion of full support work 

NB UK time is either 4.5 or 5.5 hours behind IST and varies with the use 

of daylight-saving time during the summer months. 

The DEX (Digital Employee Experience) team managing the NexThink 

tool is responsible for monitoring, analysing, and optimizing end-user 

digital experiences across the organization. Their key responsibilities 

include proactively identifying performance issues in endpoints and 

applications, ensuring seamless connectivity and system 

responsiveness, and providing actionable insights to IT support teams 

for faster incident resolution. They also play a crucial role in 

maintaining compliance with digital workplace standards, enhancing 

user productivity, and supporting strategic decisions through data

driven reporting and trend analysis enabled by the NexThink platform. 

The teams responsibility extends to users around the world.  

Primary Skills Platform Management: 

• Oversee the configuration, deployment, upgrades, and 

ongoing maintenance of the Nexthink platform. 

• Ensure optimal performance, scalability, and reliability 

of the Nexthink environment across all endpoints. 

Monitoring & Health Checks: 

• Continuously monitor platform health, performance 

metrics, and endpoint connectivity. 

• Proactively identify and resolve issues impacting digital 

employee experience. 

Dashboard & Campaign Design: 

• Design, build, and maintain custom dashboards, 

campaigns, investigations, and alerts tailored to 

business needs. 

• Translate business requirements into actionable 

Nexthink visualizations and workflows. 

Reporting & Insights: 

• Generate and deliver detailed reports and insights on 

end-user experience, application performance, 

compliance status, and endpoint health. 

• Provide data-driven recommendations to improve IT 

service delivery and user satisfaction. 

Cross-Functional Collaboration: 

• Collaborate with IT Service Desk, End-User Computing, 

Security, and Infrastructure teams to enhance 

operational efficiency. 

• Support cross-team initiatives aimed at improving 

digital workplace outcomes. 

Incident & Problem Management: 

• Assist in root cause analysis for incidents and problems 

identified through Nexthink data. 

• Contribute to continuous improvement efforts by 

identifying recurring issues and recommending 

preventive measures. 

Technical Skills: 

• Demonstrate proficiency in scripting languages such as 

PowerShell for automation and customization. 

• Develop and maintain advanced dashboards and 

visualizations within Nexthink. 

Tool Integration: 

• Integrate Nexthink with other enterprise tools such as 

ServiceNow and Intune to streamline workflows and 

enhance data visibility. 

Certification Nexthink Master in NQL Certified  

Certified Nexthink Professional in DEX Management.  

Certified Nexthink Administrator 

Education Minimum degree level education of a B. Tech. / B.E. / MCA/ BCA from a 

premier institute or equiv experience in software design or related 

field. 

Success 

Characteristics 

• Good English communication - verbal and written.  

• Ability to work both as an effective team member and 

independently 

• Ability to work under pressure 

Tenacity in problem solving 

Total Experience 

Minimum 3–5 years of hands-on experience in administering and 

managing Nexthink or similar digital experience monitoring platforms. 

Reports To: 

Team Leader (direct)