IT Freshers For Service Desk Management Bangalore

Title: Service Desk Management Executive (Voice)

Industry: IT Service Desk / Customer Support / Voice Process

Job Description:

We are hiring experienced resources for a Service Desk Management (Voice) role with a leading multinational company in Bangalore. The role involves managing service desk functions, acting as a single point of contact for service users, and delivering high-quality customer support across multiple service channels.

Key Responsibilities:

• Manage one or more customer service or service desk functions
  

• Act as the primary point of contact for users reporting issues, requesting information, access, or other services
  

• Provide customer support through voice, digital, self-service, and automated channels
  

• Ensure timely issue resolution in line with SLA and process guidelines
  

• Deliver excellent customer service and maintain service quality standards
  

Requirements

Experience:

• Experienced candidates preferred
  

Education:

• Graduation is mandatory
  

• IT graduates preferred with basic troubleshooting knowledge
  

Language Requirement:

• Excellent verbal communication skills
  

• Proper email etiquette
  

• No MTI (Mother Tongue Influence)
  

Other Requirements:

• Strong problem-solving and analytical skills
  

• Excellent customer service skills
  

• Willingness to work in night shifts
  

• Work From Office only
  

Other details regarding this job:

·         Location: Bangalore (Work From Office only)

·         Age Criteria: Open / As per company policy

·         Gender: Male & Female candidates can apply

·         Eligibility: Graduation is mandatory/ IT graduates preferred

·         Graduating Year: Any year of pass-out (No restriction)

·         Shift: Night shifts

·         Payroll: Direct payroll of the company (MNC)

·         Communication: Excellent verbal English communication required

·         Proper email etiquette is mandatory

·         No Mother Tongue Influence (MTI)

·         Salary: ₹28,000 CTC

·         Relocation: Relocation is not available.

Benefits

• Salary: ₹28,000 CTC 
  

• Both-way cab facility
  

• Provident Fund (PF)
  

• Employee State Insurance (ESI)
  

• Opportunity to work with a leading MNC