IT Engineer - Software

General information

Date

Thursday, December 4, 2025

City

Bengaluru

State

KA

Country

India

Working time

Full-time

Description & Requirements

Key Responsibilities

• Design & Implement Automation Solutions
• Develop automation solutions using JavaScript and enterprise platforms, primarily ServiceNow and MuleSoft.
• Build and maintain reusable automation frameworks for API-driven integrations, orchestration, and event-based workflows using tools like Jenkins and GitHub.
• Collaborate with architects and SRE teams to ensure automation aligns with Site Reliability Engineering principles and operational resilience.
• Integrate automation into IT Service Management workflows for incident, change, release, and SecOps using ServiceNow.
• Optimize data flows and API interactions to improve efficiency and customer experience.
• Utilize metrics and analytics to measure automation performance and drive continuous improvement.
• Create detailed technical documentation for designs, workflows, and governance models.
• Collaborate with team and provide technical leadership in automation strategy and coding standards.
  
  

• Core Platforms & Experience
• ServiceNow:
• Strong functional and technical knowledge of ServiceNow modules.
• Experience in designing, configuring, and customizing workflows, Flow Designer, Catalog Items, Record Producers, Order Guides, and custom applications.
• Proficiency in scripting (Script Includes, Scheduled Jobs, Fix Scripts) and managing SLAs, UI Policies, Data Policies, ACLs.
• Hands-on with REST API integrations, inbound email actions, notifications, and event queues.
• Ability to build advanced reports and dashboards for actionable insights.
• Active Directory integration experience.
• MuleSoft:
• 3–5 years of experience with Anypoint Studio, API development, and DataViewer.
• Skilled in designing and optimizing API-driven integrations and orchestration workflows.
• Programming & Automation Tools
• Strong JavaScript development skills.
• Familiarity with Jenkins and GitHub for CI/CD and version control.
  
  

• Integration & API Management
• Experience with Apigee for API management.
• Data Governance
• Knowledge of Microsoft Purview for data compliance and governance.
• DevSecOps
• Understanding of embedding DevSecOps principles into automation design and delivery.
  
  

• Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.
• Prepare and install solutions by determining and designing system specifications, standards, and programming.
• Improve operations by conducting systems analysis and recommending changes in policies and procedures.
• Obtain and license software by obtaining required information from vendors, recommending purchases, and testing and approving products.
• Update job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Protect operations by keeping information confidential.
• Provide information by collecting, analyzing, and summarizing development and service issues.
• Accomplish engineering and organization mission by completing related results as needed.
• Develop software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes, investigating problem areas, and following the software development lifecycle.
  
  

• Bachelors degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.