IT Business Partner

The IT Business Partner (ITBP) serves as the strategic link between the Information Technology organization and assigned business units. Acting as a trusted advisor, the ITBP translates business strategy into IT roadmaps, drives digital transformation initiatives, and ensures technology investments deliver measurable business value. This role requires an individual who is equally comfortable in boardroom discussions about strategy and in technical working sessions reviewing architecture decisions.

Key Responsibilities

Strategic Alignment & Stakeholder Management

• Build and sustain trusted relationships with C-suite executives, department heads, and key business stakeholders.
• Translate business strategy and goals into IT demand, capability requirements, and project initiatives.
• Facilitate regular business reviews to communicate IT performance, upcoming changes, and strategic priorities.
• Act as the single point of accountability for IT delivery and satisfaction within assigned business units.
  
  

• Own and manage the IT demand pipeline for assigned business units, ensuring requests are prioritized, scoped, and resourced appropriately.
• Partner with Enterprise Architecture, PMO, and delivery teams to develop business cases and obtain investment approval.
• Oversee project delivery from initiation to post-implementation review, ensuring benefits realization.
• Maintain a rolling 12–18 month IT roadmap aligned to business unit strategy.
  
  

• Identify and champion digital transformation opportunities that improve efficiency, customer experience, or competitive positioning.
• Introduce and evaluate emerging technologies (AI/ML, automation, cloud, data analytics) in the context of business needs.
• Lead proof-of-concept initiatives and facilitate innovation workshops with business and IT teams.
  
  

• Monitor and report on IT service performance metrics and SLAs relevant to business unit operations.
• Escalate and drive resolution of critical incidents and service issues impacting business continuity.
• Gather and consolidate business unit feedback to drive continuous service improvement.
  
  

• Contribute to annual IT budget planning for assigned business units; track and manage IT spend against forecasts.
• Provide cost-benefit analysis and ROI assessments for proposed IT investments.
• Identify opportunities to optimize IT costs without compromising service quality.
  
  

• Hold end-to-end responsibility for service management of assigned applications; serve as primary contact for business process owners on technical and service-related matters.
• Ensure continuous monitoring of cloud services, vulnerability management, patch compliance, and security operations to maintain confidentiality, integrity, and availability of IT services.
• Drive IT/InfoSec and data privacy compliance; lead business continuity planning, DR testing, and backup/restoration testing; manage ITSM processes (Change, Problem, Incident), release management, and coordinate go-live activities with stakeholders.
  
  

• Bachelors degree in Information Technology, Computer Science, Business Administration, or related field; Masters degree preferred.
• 10+ years of progressive IT experience, with at least 3 years in an IT Business Partner, IT Relationship Manager, or equivalent role.
• Demonstrated experience translating business requirements into technology solutions across multiple domains (ERP, CRM, data platforms, cloud, etc.).
• Strong understanding of IT governance frameworks such as ITIL, COBIT, or SAFe.
• Proven track record of managing and delivering complex, cross-functional IT programmes.
• Excellent stakeholder management skills with the ability to influence at all levels, including C-suite.
• Strong financial acumen; experience in IT budgeting, business case development, and investment justification.
  
  

• Professional certifications: ITIL 4, PMP/PRINCE2, TOGAF, Lean Six Sigma, or MBA.
• Familiarity with cloud platforms (AWS, Azure, GCP) and enterprise SaaS applications (SAP, Oracle Sales cloud, ServiceNow).
• Exposure to data & analytics strategy, AI/ML use cases, or automation technologies.
  
  

• Strategic Thinking - Connects IT capabilities to long-term business value and competitive advantage.
• Relationship Management - Builds deep, trust-based partnerships with senior business leaders and cross-functional teams.
• Communication & Influence - Articulates complex technology concepts clearly to non-technical audiences; persuades and negotiates effectively.
• Problem Solving & Innovation - Identifies root causes, designs pragmatic solutions, and champions continuous improvement.
• Delivery Excellence - Accountable for outcomes, manages competing priorities, and drives projects to successful closure.
• Business Acumen - Deep understanding of business processes, financials, and industry dynamics to provide commercially grounded advice.
  
  

• Stakeholder Satisfaction Score (NPS/CSAT) from assigned business units ≥ 4.0 / 5.0.
• IT demand pipeline established and 80%+ of initiatives delivered on time and within budget.
• At least two strategic digital transformation initiatives scoped and approved for funding.
• IT-to-business roadmap published and socialized with all key stakeholders.
• Measurable improvement in IT service KPIs (SLA compliance, incident resolution times) for assigned business units.