Inside Sales Team Lead

About This Job

Zolo

Location: Bengaluru, Karnataka, India

Work Mode: On-site

Industry: Hospitality

Job Description

Role: Manager – Inside Sales

Zolo | Coliving

Drive the team. Own conversions. Build a high-performance sales floor.

Why this role exists

Zolo’s inside sales engine is the primary driver of occupancy and revenue across its coliving portfolio. While individual associates handle customer conversations, consistent performance at scale depends on strong on-floor leadership.

As we scale, the challenge is not just generating leads — it is ensuring high conversion rates, strong follow-up discipline, and a motivated, high-energy sales floor every day.

This role exists to ensure that each team of inside sales associates operates with discipline, urgency, and intent — delivering consistent conversion outcomes while maintaining a strong customer experience.

If the Associate Team Lead is strong, the team converts consistently.

If the Associate Team Lead is weak, lead leakage, poor follow-ups, and low energy quickly impact revenue.

Your mandate is clear

Own the performance of your inside sales team end-to-endDrive daily conversions, follow-ups, and revenue outcomesCoach and improve call quality, pitching, and objection handlingMaintain high energy, motivation, and discipline on the floorEnsure zero lead leakage and strong CRM hygieneBuild a team that consistently meets and exceeds targets

This is not a tracking role. It is active ownership of team performance and outcomes.

About Zolo

Finding dependable accommodation has historically been fragmented and inconsistent.

People settled for compromises because the system offered few trustworthy options.

Zolo reimagined living and hospitality as a connected journey.

Zolo Coliving simplifies urban living.

Z Vacations enables meaningful travel experiences.

Z Hotels serves the modern traveler with consistency, warmth, and operational discipline.

Today, over 100,000 people trust Zolo across different phases of life.

Our ambition is to build the most trusted living and hospitality ecosystem for the new generation by partnering deeply with property owners who think long term.

What you will be responsible for

• Own Team Performance & Outcomes
  
  

Take full accountability for team targets (calls, connects, conversions, revenue)Track daily performance and take corrective actionsIdentify gaps and drive recovery plansEnsure no lead is missed or left unworkedDrive strong closure discipline across the team

• Drive Execution Discipline & Process Control
  
  

Enforce strict follow-up discipline across all leadsEnsure accurate and real-time CRM updatesMaintain clean pipeline visibility and next actionsPrevent lead leakage through structured trackingBuild consistency in execution across team members

• Coach & Improve Call Quality
  
  

Listen to calls and identify gaps in communication and pitchingImprove objection handling and closing abilityConduct mock calls and roleplaysProvide specific, actionable feedback to team membersDrive improvement in conversion rates

• Lead Floor Energy & Team Motivation
  
  

Maintain strong on-floor presence during peak hoursDrive urgency in calls, follow-ups, and closuresKeep team motivated during low-performance periodsRun daily huddles and performance check-insCreate a high-energy, competitive environment

• Solve Problems in Real Time
  
  

Identify issues impacting connects, conversion, or follow-upsTake immediate corrective actions on-groundAdjust approach based on performance trendsEscalate critical blockers quicklyEnsure issues are resolved and not repeated

What success looks like after 6–12 months

Team consistently meets or exceeds targetsHigh conversion rates across all team membersStrong follow-up discipline with zero lead leakageNoticeable improvement in team call quality and performanceHigh-energy, motivated, and performance-driven floorClean and reliable CRM pipeline

The floor feels structured, energetic, and consistently high-performing.

Who this role is for

You Will Likely Thrive Here If

You take ownership of team outcomes, not just your ownYou enjoy coaching and improving othersYou are comfortable in high-pressure, target-driven environmentsYou bring energy and intensity to the floor every dayYou believe strong performance comes from discipline and consistencyYou want to grow into a larger leadership role

Experience we value

2–4 years of experience in inside sales / calling rolesStrong individual sales performance track recordExperience mentoring or handling small teams (formal or informal)Exposure to target-driven environments with daily trackingStrong communication and customer handling skills

Hospitality Experience Is Not Required.

Ownership, coaching ability, and execution discipline are critical.

The impact you will have

You will directly influence team conversions and revenue outcomes.

You will shape the performance and growth of multiple sales associates.

You will define the energy and culture of the sales floor.

You will impact occupancy and business performance at scale.

Why join now

Zolo is scaling its inside sales engine rapidly across cities.

Consistency in execution and conversion will define success.

This role is a key stepping stone to larger leadership roles within the organization.

If you believe performance comes from ownership, discipline, and coaching — this is the right opportunity.

---