Inside Sales Account Manager US Shift

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as an Inside Account Manager and help us do what we do best: propelling business forward. 

We’re Progress – we offer the best platform for building and deploying tomorrow’s applications quickly and easily. We are bold, forward-thinking innovators who build things that work and care about our customers. We invent and reinvent every day, work together as one, value and respect each other, and cheer our wins. Join us as an Inside Account Manager for our team in Bangalore. This is for our <a href="https://www.progress.com/infrastructure-monitoring" target="_blank" title="https://www.progress.com/infrastructure-monitoring">Infrastructure line of products

Your Background

New Business Development

• Identify and qualify new business opportunities through prospecting, lead generation, and market research.
• Conduct outbound calls and emails to prospective clients, showcasing the value proposition of our products/services.
• Develop and maintain a robust sales pipeline to ensure consistent achievement of new business targets.
• Network, build relationships and collaborate within a 2-Tier Distribution partner ecosystem
  
  

• Build and nurture strong relationships with existing clients to ensure customer satisfaction and loyalty.
• Proactively address customer concerns, provide solutions, and collaborate with cross-functional teams to meet client needs.
• Execute retention strategies to minimize customer churn and increase customer lifetime value.
  
  

• Conduct product/service presentations and demonstrations to showcase features, benefits, and value propositions to potential clients.
• Effectively communicate the unique selling points of our offerings and tailor presentations to address specific client needs.
  
  

• Provide accurate and timely sales forecasts, reports, and updates to management.
• Utilize CRM tools to track and manage customer interactions, sales activities, and pipeline progression.
  
  

• Collaborate with marketing, customer support, and other departments to ensure a seamless customer experience.
• Share insights and feedback with the team to enhance overall sales and customer retention strategies.
  
  

• Technical software product sales in the US market
• Strong communication, listening, presentation, and meeting facilitation skills to interact with technical stakeholders
• Ability to gracefully handle and address customer questions and issues on the fly and to be innovative in solving customer challenges 
• Highly motivated self-starter with the ability to drive business independently
• Solid working knowledge of SalesForce.com / PC Tools
• Excellent time management and organizational skills
• Strong phone, interpersonal, and communication skills (written and verbal)
• Motivation to achieve sales targets/goals & comfortable with a quota-based variable compensation
• Willing to work in US Time zone [6:00 PM to 3:00 AM IST]
  
  

• Competitive remuneration package
• Employee Stock Purchase Plan Enrollment
  
  

• 30 days of earned leave
• An extra day off for your birthday
• Various other leaves like marriage leave, casual leave, maternity, and paternity leave
• Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, life insurance coverage
• Professional development reimbursement 
• Interest subsidy on loans - either vehicle or personal loans
• Health Club reimbursement