Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : Microsoft 365

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Role : SW/Application Tech Support Practitioner

Role Description : Administration of client and user data on SharePoint platform. Must have Skills : Microsoft Office 365 SharePoint Online

Good to Have Skills : Collaboration Tools Administration

Job Requirements : Key Responsibilities : Experience with Microsoft O365 SharePoint Technical Administration and migration from On-Prem SharePoint to O365 SharePoint Experience with managing user tickets related to data, O365 licenses assigning and management, or OneDrive data with Experience using a broad range of vendor tools for system deployment, testing, migration, monitoring, and debugging Previous experience of SharePoint on-premise to SharePoint online migrations Provide input for modification of procedures and documentation used for problem resolution and day-to-day maintenance

Professional Attributes : - ITIL - Excellent communication skills

Educational Qualification: BE, Btech

Additional Info :