IND-Analyst_Marketplace Operations

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience. 

About Lowe's

Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

Job Summary:

The primary purpose of this role is to drive operational improvements and customer consistency for the Lowe’s Marketplace Business.

The Marketplace Analyst role will be the primary owner of their given business unit. They will focus on driving projects that contribute to improvements in seller and internal performance and profitability. Functions of the role include generating dropship/Marketplace seller data analysis, driving key projects, monitoring and driving seller On-time and Fill Rate performance, inventory management, managing dropship/third party seller inquiries and building relationships with sellers and other cross functional stakeholders within Lowe’s.

Overall, this role contributes to online business segments that play an important role in moving the online business forward by driving ongoing improvements. The successful candidate will be an individual who can identify and support strategic improvement initiatives for seller performance, while being able to dive deep into areas of opportunity and develop solutions and processes towards improvements. This associate will work cross-functionally with multiple technical and operational teams within Lowe’s organization and drive projects and partners to complete execution.

Roles & Responsibilities:

Key Responsibilities:

• Member of identified business unit and responsible to monitor and execute operational processes around seller performance, actionables and related metrics.
• Supports seniors and leadership on data driven projects through execution stages.
• Analyze sales data and dropship/third party seller compliance data (ship on time, cancels, etc.) to understand trends and provide valuable and actionable insights regarding the data.
• Partner with dropship/third party seller community to identify process gaps and provide solutions on how to close identified gaps.
• Liaison between core teams at Lowe’s to ensure that seller issues are resolved quickly.
• Partner with core teams at Lowe’s and within the dropship/marketplace seller network to improve seller performance and provide teams with data and metrics to ensure dropship/third party seller performance is considered in business decisions
• Prepare management level reporting to support key metrics and initiatives. Reporting should track performance to the goals and where applicable build automation.
• Communication with dropship/third party sellers in efforts to drive ship on time improvements and reduce cancellations in partnership with internal teams.
• Use data to track packages from point of shipping to the customer’s door or store and provide insights to improve deliver on time performance.
• Collaborates with the US team to ensure they are aligned on projects, timelines, etc.
• Develop and execute plans with Digital Commerce team and cross-functional teams. Ensure that work is completed on time and raises risks and issues that could cause delays to the work.
• Plan, build, and execute communication related to initiatives, capabilities, features, and improvements to ensure business teams are appropriately informed. Teach peers and working teams about components and importance of online business segment. Seek feedback.
• Identify tools and support needed to complete individual work assignments on time and with high quality.

Years of Experience:

• 2-4 Years relevant experience in online/retail merchandising, digital business, operations

Education Qualification & Certifications (optional)

Required Minimum Qualifications:

• Bachelors Degree Business Administration, Marketing, Operations, Data Analytics, or related field

Skill Set Required

Primary Skills (must have)

• Experience with Digital/Marketplace or category merchandising in retail
• Detail-oriented with strong operational mindset
• Proven Expertise in marketplace assortment management and associates tools such as Rithum/DSCO,Mirakl,Syndigo will be a plus
• Experience managing a business portfolio in a large retail environment
• Experience in assortment expansion
• Experience with data analysis and providing insights about the data
• Experience working with Excel and other data/reporting tools
• Excellent written and verbal communication skills, including the ability to converse with US based sellers via email, phone, teams calls(to be evaluated)
• Excellent problem-solving and time management skills

Secondary Skills (desired):

• Experience managing a business portfolio in a large retail environment
• Account management, client serving or consulting experience
• Experience with Ticketing/volume management tools

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.