HR Service Delivery Senior Analyst

Skill required: Employee Services - Employee and Labor Relations

Designation: HR Service Delivery Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs

• Reviewing and prioritizing the requests placed by the clients.
• Ensuring the requests are completed thoroughly and accurately within the appropriate time frame
• Take an active role in meeting the Client SLA s and OLA s.
• Track team metrics in a detailed and timely manner; proactively monitor Service Measures and escalate any potential service issues Manage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights. What are we looking for?
• Responsible for team members Performance Evaluation, Career Counselling and Recognition
• Provide appropriate support and ensure compliance in following Accenture and client policies/practices.
• Practice Operational Excellence in day to day operations within own team.
• Maintain up-to-date knowledge of client policies, statutory requirements and special handling procedures. "
• Required to identify, assess, and resolve complex issues/problems within own area of responsibility and operating largely independently" The Team Leader will be responsible for supervising the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met. The Supervisor will be expected to guide their team in the fulfilment of goals in relation to Service Level Agreements. Team Lead will assist in the identification, assessment and resolution of complex issues/problems raised by team members. The Supervisor will interact with SDM/ASDM at client end. Roles and Responsibilities:
• In this role you are required to do analysis and solving of increasingly complex problems
• Your day to day interactions are with peers within Accenture
• You are likely to have some interaction with clients and/or Accenture management
• You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments
• Decisions that are made by you impact your own work and may impact the work of others
• In this role you would be an individual contributor and/or oversee a small work effort and/or team
• Please note that this role may require you to work in rotational shifts, Any Graduation